Customer Support Specialist

Job not on LinkedIn

November 9

Apply Now

Receive Emails with Similar Jobs

Practice EHR

WebsiteLinkedInAll Job Openings

Healthcare Insurance • SaaS • Artificial Intelligence

Practice EHR is a comprehensive electronic health record (EHR) software solution designed specifically for medical professionals. It offers an array of features that streamline practice management, including scheduling, e-prescribing, billing, and reporting. With a user-friendly interface and cloud-based accessibility, Practice EHR allows healthcare providers to focus more on patient care and less on administrative tasks, making it suitable for practices of any specialty and size.

51 - 200 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Act as a problem-solver: understand customer needs, troubleshoot issues, and follow up to ensure resolution. • Guide and train customers on the Practice Better platform so they can confidently use its features. • Build deep product knowledge and share it with customers in clear, practical ways. • Contribute to support resources like help articles and guides. • Collect customer feedback, identify trends, and share insights with the development team. • Log requests and keep teams updated on customer needs. • Meet personal and team goals such as CSAT and response times while keeping customer satisfaction a top priority.

🎯 Requirements

• Completion of a post-secondary certificate or degree. • 2-4 years of experience as a Customer Support Specialist. • Excellent written and verbal communication skills in English. • Experience in a SaaS customer support role is a strong asset. • Experience in the health and wellness industry is a bonus. • Tech-savvy and comfortable learning new tools.

🏖️ Benefits

• Unlimited Vacation: We believe you can be highly productive and still have plenty of time for life outside of work. • Generous health benefits plan: Coverage starts from Day 1 and includes vision & dental. • RRSP / 401K matching program for retirement savings. • Home Office Allowance: $500/year to ensure your home office is set up for optimal comfort and productivity. • Health & Wellness Allowance: $750/year to support your health & wellness-related goals and hobbies. • Learning & Development Allowance: $1,000/year to explore a new skill, attend a conference, read some new books, etc. • Sprout Family: Receive personalized support for the family-building process, accessing top-quality care. Schedule a consultation with Sprout's Team for guidance, education, coaching, and assistance in finding a top provider, addressing medical, legal, or regulatory concerns throughout your journey. Currently for Canadian Employees Only • Inkblot: Access to one of Canada's leading digital mental health companies, focusing on offering secure online video counseling through our corporate mental health programs and individual counseling services. Currently for Canadian Employees Only • Fully Remote: Work from the comfort of your own home with the choice to access our downtown Toronto office for a change of scenery. • Events & Free Lunches: We prioritize weekly team bonding and monthly company-wide social events with a lunch stipend. We pride ourselves on maintaining a culture where everyone feels engaged, inspired, and excited to come to work every day.