Technical Account Manager

November 19

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Primer

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Fintech • Payments

Primer is a company that offers a unified payment infrastructure, enabling businesses to streamline and optimize their payment processes. With its advanced technology, Primer provides solutions for managing payments, boosting conversion, enhancing payment success rates, and creating seamless checkout experiences. The platform is designed to give businesses the flexibility to integrate and customize their payment stack easily, connect with multiple payment services, and deploy fraud prevention tools. Primer aims to accelerate global growth for companies by simplifying payment operations, reducing fraud, and enhancing customer experiences.

51 - 200 employees

💳 Fintech

📋 Description

• Partnering with our Customer Success team to support and grow relationships with live merchants. • Acting as a trusted technical advisor: helping merchants get the most out of Primer by optimising their payment setups and introducing new features and capabilities. • Troubleshooting complex issues, answering in-depth technical questions, and working closely with merchants’ tech teams to ensure stability and scalability. • Leading technical deep dives, solution design sessions, and integration reviews to continuously improve merchant performance. • Collaborating with Product and Engineering teams to prioritise fixes, share merchant feedback, and influence the roadmap. • Proactively identifying opportunities for merchants to adopt new payment methods, improve conversion, and reduce operational friction. • Managing multiple merchant relationships at once, balancing technical priorities with strategic impact. • Creating documentation, guides, and best practices to help merchants self-serve and scale efficiently.

🎯 Requirements

• Experience in a merchant-facing technical role (Technical Account Manager, Solutions Engineer, Implementation Specialist, etc.), ideally in payments or SaaS. • Strong understanding of APIs, webhooks, and SDKs, you can read and explain technical flows with ease. • Proven ability to troubleshoot and resolve complex integration issues, coordinating across internal teams. • Excellent communication and presentation skills, you can explain complex technical concepts clearly to both developers and non-technical stakeholders. • Organised and proactive: you can manage multiple live accounts and projects with competing priorities. • Collaborative and customer-centric: you work hand-in-hand with Customer Success, Product, and Engineering. • A problem-solving mindset and curiosity to continuously improve merchant experience and performance. • Experience in a fast-paced, scaling environment, where adaptability and ownership are key.

🏖️ Benefits

• We are fully remote and globally distributed; and have been since day one • Competitive share options • Uncapped holiday, with 25 days minimum to be taken • Co-working space access • Workations & Company Retreat • The best equipment for your role • £500 towards your home office setup • Generous learning budget • Private Medical Insurance • A broad set of additional perks and benefits (*depending on location)*