IT Specialist

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October 9

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Process Insights

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Aerospace • Biotechnology • Science

Process Insights is a company focused on providing high-performance analytical instruments for various applications, including industrial, high-purity, lab, and research environments. The company offers a wide range of products such as calorimeters, gas analyzers, spectrometers, and water analyzers, used for compositional analysis and monitoring contaminants in gases and liquids. Process Insights serves multiple industries, including chemical manufacturing, pharmaceuticals, energy, environmental monitoring, and more. The company emphasizes innovative solutions that ensure operational excellence, efficiency, and safety. With a global presence, Process Insights delivers its products and services to customers worldwide, backed by a commitment to quality, sustainability, and customer satisfaction.

201 - 500 employees

🚀 Aerospace

🧬 Biotechnology

🔬 Science

📋 Description

• Provide technical support for end-users and system components, including troubleshooting hardware, software, networking, and other system-related issues. • Deploy, configure, maintain, and monitor IT systems such as computers, servers, printers, and mobile devices • Assist with the implementation of system updates, patches, and upgrades • Maintain accurate inventory and documentation of IT assets • Adhere to IT policies and procedures related to security, data backup, disaster recovery, and software licensing compliance • Support onboarding and offboarding processes, including provisioning and deactivating user accounts, hardware, and software access • Stay current with technology trends, tools, and best practices relevant to the role • Escalate complex issues to senior IT staff or external vendors and assist with resolution • Collaborate on IT projects and initiatives as assigned • Perform other duties as needed to support departmental operations • May occasionally involve standing, walking, bending, and lifting IT or office equipment and supplies

🎯 Requirements

• Associate’s or Bachelor’s degree in Information Systems, Computer Science, or a related field; or equivalent technical certifications and experience • Minimum of 3 years’ experience in IT support or a related technical role • Proficiency with Windows, Linux and macOS operating systems and common business applications • Experience with Amazon Web Services (AWS), including basic provisioning, monitoring, and troubleshooting of cloud resources • Basic understanding of networking concepts and hardware (e.g., routers, switches, VPN) • Experience with ticketing systems and IT asset management tools • Strong troubleshooting and problem-solving skills • Excellent communication and customer service abilities • Ability to manage multiple priorities and respond promptly to user needs.

🏖️ Benefits

• Competitive salary • Comprehensive benefits package • 401k with a 5% company match • Equity • Paid Holidays and Unlimited PTO • 4 months paid parental leave • Remote work environment • Flexible work schedule • Patent Bonus Program • Employee Referral Bonus Program • Learning and Development Program • Opportunity to work with a team of creative, motivated and fun team members! • Innovative projects at the intersection of AI, data and retail