Senior Implementation Manager

October 29

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Procurify

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SaaS • Finance • B2B

Procurify is a company that offers a comprehensive procure-to-pay platform designed to help organizations control spending and automate purchasing and accounts payable processes. The platform enables businesses to streamline procurement workflows, manage expense approvals, and enhance vendor management and contract management processes. By providing real-time analytics and budget management tools, Procurify helps enterprises minimize spend, maximize efficiency, and achieve significant cost savings. The solution also facilitates the adoption of remote procurement practices via its mobile app and integrates with various accounting systems such as QuickBooks, Netsuite, and Microsoft Dynamics 365, among others.

51 - 200 employees

☁️ SaaS

💸 Finance

🤝 B2B

💰 Series B on 2019-06

📋 Description

• Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows • Build client relationships by being the main point of contact for our most complex clients during the implementation process • Understand client business requirements and goals during project scoping to be able to support and design technical configuration and workflows • Project manage the implementation plan that includes project schedules and managing the onboarding timelines, communication documents, and follow-up plans to meet project deadlines • Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization • Validate and lead user acceptance testing to ensure workflow configuration and integration are successful • Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards • Be comfortable diving into data using Excel/Google Sheets • Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success • Identifies and shares best practices and insights to strengthen team performance • KPIs: • Complete onboarding for our standard customers within 60 days • Deliver quality service via CSATs of 90% or higher

🎯 Requirements

• 4+ years of hands-on implementation experience with SaaS applications • Experience as a Senior Implementation Manager working with and or/integrating with ERP and accounting applications such as QuickBooks, Sage Intacct, NetSuite, etc. • Strong communication and interpersonal skills when it comes to building and maintaining client relationships • Confident meeting facilitator who can communicate effectively with all stakeholders including VPs & C-Suite • Experience working with customer data and imports • Continuous improvement mindset; resilient, innovative, and always looking for better ways to do things • Experience implementing change management strategies • Adapts easily to different customer personalities, skills, and work styles • Strong customer and project management experience • Extremely detail-oriented, well organized, and impeccable time management skills • A track record for meeting deadlines and excelling in a fast-paced environment • Passionate about problem solving and helping customers excel • Bonus points if you are familiar with Purchasing/Accounts Payable and/or have used the following technologies: Vitally, Salesforce, Notion, etc.

🏖️ Benefits

• Flexible working: We’re a remote-first organization with flexible working hours. Work anywhere from within Canada! • Responsible time off: We trust our team to take the time they need to rest and recharge while staying accountable to their commitments. • Extended health benefits: We prioritize our team’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account. • Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns. • Stock options: Everyone has a chance to own a part of Procurify with our competitive stock program. • DEI initiatives: We regularly run a diversity, equity, and inclusion roundtable where we host guest speakers and tackle the topics that matter.