Engineering Manager, Customer Communication Management

19 hours ago

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Progressive Leasing

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Retail • Finance • Fintech

Progressive Leasing is a company that offers lease-to-own purchase options for consumers who may have less-than-perfect credit. They provide a convenient and flexible way for customers to acquire items such as furniture, electronics, jewelry, tires and wheels, mobile devices, appliances, and mattresses from thousands of retail locations nationwide. Their underwriting process considers various data points like income and banking history instead of relying solely on credit scores, allowing more people to be approved. With automatic payment scheduling options, customers can align payments with their paydays, enhancing ease and affordability.

1001 - 5000 employees

Founded 1999

🛒 Retail

💸 Finance

💳 Fintech

📋 Description

• Lead & code: Own technical direction while contributing code (design, implementation, code reviews) across .NET services, APIs, and orchestration workflows. • Cloud & containers: Drive cloud-native designs (e.g., AWS), containerization (Docker/Kubernetes), and CI/CD pipelines and automated testing. • Deliverability & reliability: Monitor and improve throughput, latency, bounce/complaint rates, inbox placement, and on-call practices. • Integrations: Manage integrations with ESPs/SMS gateways and internal systems • People leadership: Coach and develop engineers, set goals and hire to scale the team. • Incident management: Lead root-cause analysis, postmortems, and preventive engineering for capacity, deliverability, and provider issues.

🎯 Requirements

• 3+ years of engineering management experience leading software engineers (performance, hiring, coaching, delivery). • Strong hands-on .NET development experience • Cloud experience (AWS) designing and operating production systems. • Containerization & orchestration (Docker, Kubernetes) and CI/CD (Git-based workflows, pipelines, artifact/versioning). • Experience building/operating high-throughput, event-driven services (queues, pub/sub). • Solid grasp of observability (metrics, logs, traces) and production support (on-call, SLOs). • Salesforce Marketing Cloud (SFMC) knowledge is a plus

🏖️ Benefits

• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave • Company Matched 401k • Paid Time Off + Paid Holidays + Paid Volunteer Time • Diversity Alliance Resource Groups • Employee Stock Purchase Program • Tuition Reimbursement • Charitable Gift Matching • Job Required Equipment & Services Will Be Provided