Director, Client Success

🕒 July 6

🏄 California – Remote

🏄 California – Remote

💵 $145k - $155k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Progyny, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Progyny, Inc. is a company that provides comprehensive reproductive health benefits with a focus on fertility, family building, and women's reproductive health. Their services include flexible and equitable fertility benefits such as IVF, IUI, adoption, and surrogacy, catering to a global workforce. Progyny is dedicated to achieving superior clinical outcomes and exceptional member experiences through their data-driven model. They offer an extensive network of providers, ensuring high-quality, accessible care. Progyny supports over 460 companies with varied industries, aiming to redefine employer benefits with solutions that encompass every stage of life, from preconception to menopause.

📋 Description

• Present clear, data-driven value stories that demonstrate solution performance and uncover actionable insights for key clients. • Articulate Progyny’s value to diverse stakeholders, including senior executives, brokers, and consultants. • Use financial models and insights to support renewals and upsell opportunities, refining reports to align with client needs. • Develop and execute tailored strategic plans for client retention and growth, focusing on upselling new product lines and strengthening partnerships. • Proven success in managing expectations and working with internal executive teams to align strategies and deliver client satisfaction. • Build and maintain strong, multi-level relationships with employers, brokers, and consultants, acting as a trusted advisor and healthcare consultant. • Address and resolve client challenges proactively, working collaboratively across teams to implement sustainable solutions. • Define and achieve key KPIs, including retention, satisfaction, and sales performance metrics, to drive client and organizational success. • Conduct regular virtual and in-person meetings with clients and consultants to align on goals, address challenges, and maintain strong relationships. • Travel 25% to meet with clients and stakeholders, ensuring alignment and satisfaction.

🎯 Requirements

• 10+ years of strategic and consultative selling experience within healthcare, employer benefits, or insurance industries. • Proven success managing relationships with large, complex employers, with a focus on strategic retention and growth. • Demonstrated ability to work with and manage expectations of key internal stakeholders, ensuring alignment and actionable outcomes. • Strong skills in negotiation, collaboration, and relationship management, with the ability to influence key stakeholders effectively. • Expertise in presenting complex information and insights in ways that resonate with diverse audiences. • Strong financial and problem-solving skills to drive data-backed decisions and client ROI. • Proven ability to define goals, create action plans, and deliver results in a dynamic environment. • Thrives under pressure, can prioritize competing demands, and excels in a fast-growing organization. • Geographic Flexibility: Located on the West Coast

🏖️ Benefits

• Family friendly benefits: Paid family and parental leave, preconception , fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund , and Parents’ Employee Affiliation Group • Menopause and midlife care • Health, dental, vision and life insurance options for employees and family • Free in-person, virtual and text-based mental health and wellness support • Paid time off, including vacation, sick leave, personal days and summer flex time • Company equity • Bonus program • 401(k) plan with company match • Access to on-demand legal and financial advice • Learning and development programs to help you grow professionally and a mentorship program • Company social events to include annual volunteer day and donation matching • Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office