Customer Success Specialist

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September 26

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Property Leads

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Real Estate • Marketing • B2B

Property Leads is a company that specializes in generating leads for real estate professionals. They provide targeted marketing solutions that help agents and brokers connect with potential clients, streamlining the process of buying and selling properties. Their services are designed to enhance the efficiency and effectiveness of real estate transactions.

11 - 50 employees

Founded 2022

🏠 Real Estate

🤝 B2B

📋 Description

• Identify, manage, and assess customer concerns promptly (within 30 minutes to respond and within 24 hours to resolve) • Manage multiple email inboxes and redirect non-customer support-related inquiries to the appropriate teammate • Reply to customers via email and text promptly in our CRM and ticketing system • Understand our client’s journey as a lead buyer at Property Leads • Follow all Property Leads policies when handling customer support inquiries • Work closely with our refund team to resolve a refund dispute that the lead buyer declined • Update clients’ accounts when a setting that is not accessible in the client portal needs to be changed • Face and handle conflict professionally • Keep track of all customer's requests and inquiries • Work closely with the Customer Success Manager, Sales Manager & sales team to maintain or improve monthly retention rate • Communicate high-priority information promptly and escalate high-priority clients when necessary • Help develop metrics for tracking brand & product likeness • Respond to customer complaints/inquiries within 30 minutes and resolve within 24 hours or as soon as possible

🎯 Requirements

• Proven work experience with 2+ years of customer success • Have a track record of increasing brand likeness through targeted activities like surveys and quarterly checks with clients • Help with building a client cult like following • Excellent communication skills, including listening and facing conflict head-on • Willing to work in a fast-paced environment • Self-sufficient and able to properly manage one’s own time • Well-organized • Advanced time management skills • Strong interpersonal skills with the ability to connect and relate to our clients • Real Estate knowledge is not required, but is a plus

🏖️ Benefits

• Competitive total compensation • Paid Sick Time