Associate, Business Operations

November 26

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Protocol Behavioral Health

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Healthcare • B2B

Protocol Behavioral Health is a clinical services and care-delivery organization that provides oncology-focused behavioral health support to cancer patients using evidence-based Collaborative Care (CoCM) interventions. It partners with oncology practices to integrate virtual behavioral healthcare into existing workflows and EHRs, offering rapid access to oncology-trained behavioral health specialists and psychiatrists, structured updates for oncologists, and revenue-generating services that improve patient outcomes, treatment adherence, and reduce unnecessary utilization. The company is grounded in academic research and adapts proven clinical models to community oncology settings.

11 - 50 employees

Founded 2025

🤝 B2B

📋 Description

• Manage the administrative workflow of new patient referrals, build out accurate patient records, and support outbound appointment reminders. • Field incoming patient phone calls, route requests to providers, coordinate scheduling changes, and ensure a smooth virtual front-desk experience. • Serve as the first line of support for the internal clinic helpdesk, triage issues, and escalate items to the Operations team as needed. • Support daily virtual clinic operations by maintaining accurate schedules, updating systems, and keeping providers informed of changes. • Assist with billing administration tasks, including gathering information, updating records, and routing issues to the billing team. • Maintain data accuracy across EMRs, trackers, and internal tools while identifying process gaps and operational issues to escalate or improve.

🎯 Requirements

• 0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles • Located in (or willing to work) Pacific Time Zone • Strong organizational skills, attention to detail, and comfort juggling multiple tasks • A problem-solving orientation: you can think through issues and make good judgment calls • Comfort with ambiguity, change, and the scrappy nature of an early-stage company • Genuine interest in working in behavioral health and supporting patient care • Spanish-language proficiency is a plus!

🏖️ Benefits

• We make sure you get the care you need by providing medical, dental, and vision insurance • A 401k to save for you future • Flexible paid time off so that you have the time away from work to decompress and take care of what you need