Senior Manager, Strategic Accounts

🕒 July 7

🏄 California, Illinois, +4 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $105k - $115k / year

⏰ Full Time

🟠 Senior

👔 Manager

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Protos Security

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2006

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Protos Security is a premier provider of security solutions, specializing in security guarding, off-duty law enforcement services, and remote video guarding. With a commitment to customized security offerings, Protos serves a wide range of industries including banking, healthcare, commercial real estate, and retail, ensuring effective protection and compliance with industry regulations. Their advanced technology and extensive network of security professionals enable them to deliver tailored security strategies for various client needs, providing round-the-clock support and local expertise across the U. S. , Canada, and Puerto Rico.

📋 Description

• Serve as the senior point of contact for assigned strategic accounts and build strong relationships across district, regional, and corporate leadership levels • Act as a Protos brand ambassador by delivering an elevated experience through a unified client centric approach and proactive communication • Drive revenue retention and growth through offensive (expansion) strategies including upselling, cross selling, land and expand opportunities, and pipeline development within existing accounts • Support defensive (stabilization) initiatives focused on renewals, client retention, risk mitigation, and long term account stability • Partner closely with Sales, Operations, Service Agents, and executive leadership to ensure seamless service delivery, operational excellence, and continuous improvement • Conduct Quarterly Business Reviews (QBRs) and Annual Business Reviews (ABRs), including preparing agendas, reporting, and strategic account updates • Monitor account performance trends, identify risks and opportunities, and develop strategies that demonstrate and deliver value based on client program goals • Lead solution development efforts and coordinate internal resources to support client initiatives, service rollouts, and ongoing program execution • Act as a trusted advisor by communicating company differentiators, innovation initiatives, industry insights, and strategic value propositions to clients • Support workforce performance, scalability, and proactive service management initiatives to enhance the client experience and transform client sentiment • Maintain accurate documentation of client interactions, account activity, and opportunities within Salesforce while staying informed on market trends and competitor activity

🎯 Requirements

• Bachelor’s degree in Business, Marketing, Finance, Accounting, or related field preferred • Minimum 7 years of strategic account management experience within a business to business environment • Demonstrated experience managing, retaining, stabilizing, and growing large enterprise or strategic accounts • Experience managing strategic relationships with Fortune 100 and/or Fortune 500 organizations • Strong communication, presentation, relationship building, and problem solving skills • Ability to collaborate cross functionally and manage multiple priorities in a fast paced environment • Strong organizational skills with a high level of attention to detail and follow through • Experience conducting executive level client reviews, reporting, and presentations • Advanced proficiency in Microsoft Office, including Excel, PowerPoint, Outlook, and CRM platforms such as Salesforce • Experience within the security industry, managed services, or enterprise client environments is a plus.

🏖️ Benefits

• Competitive compensation • Health, Vision, Dental, and Life Insurance • Employee Assistance Program • FSA / HSA • 401(k) with employer contribution • Excellent Paid Time Off (24 days) • Collaborative work environment (and great coffee!)