Senior Solutions Architect – Pre-sales

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November 26

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Compass

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Real Estate • Media

Compass is a real-estate-focused content and services site that provides detailed market analysis, buying/selling/renting guides, mortgage and financing information, and home improvement and renovation advice. The site offers resources for homebuyers, sellers, renters, agents, and real estate investors — including articles on appraisals, affordable housing, investment strategies, staging and property maintenance. Compass aims to help users make informed decisions across the housing lifecycle through timely market updates and practical how-to content.

10,000+ employees

🏠 Real Estate

📱 Media

📋 Description

• Develop high-value offerings for CCaaS solutions with an emphasis on Amazon Connect. • Create presentations, guidelines, and supporting materials for sales teams and other stakeholders. • Build and strengthen relationships with customers and strategic partners. • Support the sales team in identifying and qualifying CCaaS opportunities. • Conduct detailed requirements gathering and gain a deep understanding of customer needs. • Design, document, and present architectures and solutions aligned with business challenges. • Prepare technical presentations and proposals, craft solution defenses, and lead POCs (Proofs of Concept). • Provide technical guidance throughout the entire sales cycle, including responses to RFPs, RFIs, and related documents. • Partner with engineering and delivery teams to ensure proposed solutions are implemented as planned.

🎯 Requirements

• Bachelor's or Master's degree in Computer Science, IT, or related fields. • Solid experience in pre-sales, solutions architecture, or similar roles. • Proven experience with Amazon Connect, Amazon Lex, AWS Lambda, or equivalent technologies. • Hands-on experience with AWS services (S3, DynamoDB, CloudWatch, IAM) and knowledge of serverless and microservices architectures. • Strong experience in the CX ecosystem: Telephony, IVR, ACD, CTI, Data Lake, WFM, Omnichannel, GenAI, and CRM integrations. • Deep understanding of CCaaS and IVR solutions. • Advanced ability to develop solutions with GenAI. • Ability to translate complex technical concepts into clear, business-value-oriented narratives. • Excellent presentation, communication, and interpersonal skills. • AWS Professional or Specialist certifications are a plus. • Advantage: Advanced English for interaction with international clients.

🏖️ Benefits

• 100% remote work • Living in São Paulo is a plus; otherwise, availability for occasional client travel is required.