Solution Consultant, Python Automation

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September 25

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BotCity

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SaaS • Enterprise • Artificial Intelligence

BotCity is a software platform that enables enterprises to build, orchestrate, govern, and scale automation based on code (notably Python) and computer vision. It provides a cloud orchestrator, developer tooling, session and infrastructure management, security and compliance features, and integrations with major cloud and office platforms to centralize governance and reduce risks from unmanaged scripts (Shadow Python). BotCity targets enterprise IT and automation teams, offering SaaS delivery, orchestration, observability (KPIs/insights), and support for deploying automations across VMs, containers and serverless environments.

11 - 50 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Provide first-level technical support to customers via video conference, email, and chat, resolving issues related to software applications and services. • Diagnose, troubleshoot, and resolve hardware, software, and network issues by collaborating with internal teams and utilizing support tools. • Document and track all customer interactions, issues, and resolutions in the support ticketing system, ensuring timely follow-up and closure. • Own the solution to tickets end-to-end, escalating complex issues to higher-level support or development teams, providing detailed information, and following up until resolution. • Develop and maintain knowledge base articles, FAQs, and technical documentation to assist customers and internal team members. • Build long-lasting relationships with developers and other technical users. • Conduct user training sessions and webinars to improve customer knowledge and product utilization. • Provide feedback to the Product, Customer Success, and other internal teams to enhance the company’s offerings. • Contribute to BotCity's strategic plan by providing insights into technical support best practices, challenges, and lessons learned.

🎯 Requirements

• Bachelor's degree or equivalent practical experience in Computer Science, Information Technology, or related field. • Proven experience (2+ years) in a technical support or helpdesk role, providing support for software applications. • Robust experience coding in Python. • Relevant hands-on experience with Python RPA and Intelligent Automation projects. • Strong problem-solving skills with ability to diagnose and resolve technical issues and escalate when needed. • Excellent written and verbal communication skills and relationship-building abilities. • Experience with support tools and ticketing systems such as Zoho, Zendesk, and Jira. • Experience working with MS Office/Excel, Google Suite, Notion, Slack. • Ability to travel as needed to meet the team. • English - Fluent. • Preferred: Prior experience with technical consulting and software implementation. • Preferred: Experience working with BotCity products. • Preferred: Experience providing technical support to global teams. • Preferred: Ability to create and deliver technical training materials and user guides. • Preferred: Prior experience in an early-stage, high-growth, and fast-paced startup environment. • Preferred: Spanish - Advanced (Reading, Comprehension, and Writing).