Support Specialist, Developer Components

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August 22

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PTV Logistics

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Transport • SaaS • Logistics

PTV Logistics is a leading global software company specializing in planning, calculating, and optimizing transport logistics. The company is devoted to improving the efficiency and sustainability of logistics operations through advanced route planning and real-time transport visibility technologies. Their software solutions focus on maximizing resource utilization, reducing costs, and empowering a wide array of industries reliant on transportation, from manufacturing and retail to e-commerce and courier services. PTV Logistics employs over 300 staff across more than 20 global locations and has over 40 years of experience in the field, continuously innovating in route optimization and logistics management.

201 - 500 employees

Founded 1983

🚗 Transport

☁️ SaaS

📋 Description

• Providing 1st and 2nd level support for our international customers • Recording and processing of support cases in our Customer Service tool, considering our Service Level Agreements (SLAs) • Proactively contributes to finding solutions in close collaboration with 3rd level support as needed • Preparing support documentation, e.g., FAQs, Knowledge Base articles, … • Proactive contributions to improving our support processes • Keeping expertise up to date by continuous familiarization with new product versions, e.g. by participation in product testing, review meetings, … • Processing user feedback for product development and Product Management to improve customer satisfaction • Ongoing close cooperation with the development and Product Management teams • Supporting development team in writing tutorials and code samples

🎯 Requirements

• IT-related University degree, apprenticeship or several years of practical experience in the IT professional domain • Very good comprehension skills for quick familiarization with the PTV product world and the use cases of our customers • Interested in road logistics use cases • Customer focus and strong communication skills • Language Skills: Fluency in English, both written and spoken. Communicating clearly in German. • Creativity in finding solutions and the ability to prioritize tasks independently • Ideally practical experiences in the field of road logistics and its challenges • Good programming skills in Java, JavaScript, C# or another high-level programming language. Ideally, practical experiences in web client development with web services and REST APIs

🏖️ Benefits

• Here you can find our benefits: https://www.ptvlogistics.com/en/about-ptv-logistics/careers/benefits