Director, Research Services

Job not on LinkedIn

🕒 July 27

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🔴 Lead

👔 Director

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Pulse Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

☁️ SaaS

🏢 Enterprise

💰 $2.5M Seed on 2018-06

SaaS • Enterprise

Pulse Labs is an AI-powered research platform that helps product, UX, and design teams capture and analyze real user feedback across multiple research methodologies — surveys, interviews, evaluations, observations, and in-app integrations. It offers participant sourcing via a vetted panel (Pulse Voices™), an SDK (FlightRecorder) for embedded in-app feedback, automated AI tools to organize and surface insights, benchmarking and enterprise features with GDPR and ISO 27001 compliance. The platform targets enterprises and teams seeking end-to-end user research solutions.

📋 Description

• Drive performance of the Research Services business unit, including revenue tracking, forecasting, and margin management in partnership with leadership. • Set and communicate a compelling vision for the business unit: one that aligns with company goals and responds to how the UX research landscape is evolving. • Develop and execute go-to-market strategies that drive profitable growth at scale, with an emphasis on repeatable, product-led solutions over one-off engagements. • Partner with executive leadership on pricing, resource planning, and growth investments; provide regular visibility into performance trends and risks. • Serve as a trusted strategic advisor to our most important clients, owning the relationship at a senior level and acting as the point of escalation when it matters. • Drive new client acquisition and expand revenue within existing accounts through renewals, upsells, and cross-sell opportunities. • Guide Account Managers and Sales staff on long-term account strategy and how to unlock value for clients at the intersection of UX research and AI. • Translate client needs into compelling research solutions and service offerings, finding the creative approach that serves both the client and the business. • Partner closely with the Director of Enterprise Services to ensure studies are scoped, staffed, and delivered to a high standard. Delivery is owned by a dedicated Enterprise Services team, which means you stay focused on growth. • Identify emerging trends and opportunities in the UX research space, and position Pulse Labs to capitalize on them ahead of the market. • Lead and develop a focused team of Account Managers and Sales professionals within Research Services. • Set clear performance expectations, build a culture of ownership and continuous improvement, and make the team better over time. • Partner cross-functionally with Product, Engineering, Design, and Enterprise Services to build integrated solutions.

🎯 Requirements

• Bachelor's degree in Business, Finance, Economics, Operations, or equivalent experience. • 8+ years in general management, operations, or professional services leadership. • Demonstrated ownership of P&L, budgets, and revenue forecasting. • Strong background in client services, account management, or professional services. • Proven track record of driving revenue growth while maintaining quality and margin. • Exceptional communication skills and executive presence. • Experience closing new clients at Fortune 500 companies. • Background in UX research, market research, or software development services. • Experience scaling a business or business unit through a high-growth phase. • MBA or relevant graduate degree. • International markets experience.