Customer Success Manager

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November 22

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Pulse iD

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Fintech • Artificial Intelligence • B2B

Pulse iD is a company that specializes in crafting hyper-personalized reward programs for financial institutions and businesses. Using the power of AI and payments data, Pulse iD aims to transform the banking experience with dynamic, personalized rewards programs that foster deeper customer relationships. The company collaborates with financial institutions like banks to offer tailored, high-return-on-investment solutions. Pulse iD serves over 30 million users across 20+ countries, supports 45 languages, and processes over 110 million API calls per month. By leveraging transaction data and collaborating with leading brands, Pulse iD enhances performance marketing and rewards programs that engage millions of bank customers globally. The company is involved with major players like Visa, Binance, Al Hilal Bank, and GCash, providing innovative card-linked rewards and personalization services.

11 - 50 employees

💳 Fintech

🤖 Artificial Intelligence

🤝 B2B

💰 $3.8M Series A on 2017-04

📋 Description

• Act as the trusted advisor and main point of contact for assigned clients, ensuring successful onboarding, adoption, and optimization of Pulse iD solutions. • Partner with client marketing and product teams to design and execute data-driven loyalty and engagement strategies. • Conduct regular business reviews, presenting performance insights, marketing results, and ROI-driven recommendations. • Collaborate cross-functionally with Product, Engineering, and Marketing teams to ensure client requirements are prioritized and delivered effectively. • Manage the full customer lifecycle—from onboarding to renewal—ensuring satisfaction and sustained value delivery. • Identify and execute upsell and cross-sell opportunities to expand client relationships and revenue. • Build and maintain strong relationships with key stakeholders across marketing, loyalty, and technology functions. • Monitor account health, proactively identify risks, and implement strategies to maintain client retention and advocacy. • Translate client feedback into actionable insights to inform product development and service enhancements.

🎯 Requirements

• 5-7 years of experience in Customer Success, Account Management, or Marketing—preferably in fintech, loyalty, or payments. • Proven track record in managing enterprise clients and building long-term stakeholder relationships. • Strong marketing and campaign management background, with an understanding of engagement and loyalty strategies. • Experience in upselling, renewals, and expanding existing client relationships. • Excellent communication and presentation skills, capable of influencing across multiple levels including senior executives. • Analytical thinker with the ability to interpret data and translate it into actionable insights and growth opportunities. • Proactive, organised, and customer-focused, with a passion for driving measurable outcomes.

🏖️ Benefits

• Enjoy flexibility through a remote-friendly and globally connected work culture • Access career growth opportunities in an innovative, high-growth environment