Customer Success Manager

August 9

🇺🇸 United States – Remote

💵 $100k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now
Logo of QA Wolf

QA Wolf

B2B • SaaS • Software

QA Wolf is a hybrid platform and service that specializes in automated quality assurance (QA) testing for web and mobile applications. By utilizing AI technologies, QA Wolf delivers comprehensive end-to-end test coverage, enabling software teams to ship better software faster and with fewer bugs. Their approach integrates capabilities like iOS and Android testing, performance testing, and accessibility testing, allowing teams to reduce the time and effort required for manual QA processes.

51 - 200 employees

Founded 2019

🤝 B2B

☁️ SaaS

📋 Description

• We’re on a mission to eliminate every software bug in the world. • QA Wolf is the first QA solution that guarantees automated test coverage. • We help world-class teams ship faster and more confidently and are the top rated QA solution on G2. • QA Wolf is backed by top-tier venture capital and industry leaders including Scale, Inspired Capital, and founders of PayPal and AngelList. • The founding leadership team brings experience from Amazon, Bridgewater, ZipDrug, and more. • QA Wolf is headquartered in Seattle and is a remote-first team. • We are looking for a strategic, revenue-owning Customer Success Manager (CSM) to join our team. • Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion. • Understand customer goals and workflows to drive outcomes and long-term value.

🎯 Requirements

• Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders • Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth • Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA • Thrives in early-stage startups where adaptability, ownership, and initiative are key • Thinks strategically and connects product value to customer business outcomes • Shares our values

🏖️ Benefits

• Compensation • 100% Medical, dental, and vision • 28 days of personal time off (PTO) • A remote-first culture allows you to work virtually anywhere

Apply Now

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