Customer Success Manager

🕒 February 28

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

QA Wolf

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🤝 B2B

☁️ SaaS

B2B • SaaS • Software

QA Wolf is a hybrid platform and service that specializes in automated quality assurance (QA) testing for web and mobile applications. By utilizing AI technologies, QA Wolf delivers comprehensive end-to-end test coverage, enabling software teams to ship better software faster and with fewer bugs. Their approach integrates capabilities like iOS and Android testing, performance testing, and accessibility testing, allowing teams to reduce the time and effort required for manual QA processes.

📋 Description

• Manage a portfolio of 20–25 customers across onboarding, adoption, renewal, and expansion • Understand customer goals and workflows to drive outcomes and long-term value • Serve as a trusted advisor on QA and automated testing best practices • Create and execute success plans that clearly link product usage to business impact • Build and maintain alignment with technical and executive stakeholders • Identify risks early, handle objections, and manage escalations with clarity and urgency • Collaborate with sales, product, and engineering to share feedback and improve the customer experience • Own forecasting, renewals, and expansion opportunities across your accounts • Deliver against targets for Net and Gross Dollar Retention (NDR/GDR)

🎯 Requirements

• Has 3+ years of experience as a Customer Success Manager or Account Executive managing full-lifecycle relationships in a technical SaaS environment with multiple stakeholders • Has proven success carrying a quota for renewals and/or expansions, with a strong track record of driving retention and growth • Is skilled at engaging VP- and C-level stakeholders, particularly in Product, Engineering, and QA • Thrives in early-stage startups where adaptability, ownership, and initiative are key • Thinks strategically and connects product value to customer business outcomes

🏖️ Benefits

• 100% Medical, dental, and vision • 28 days of personal time off (PTO) • A remote-first culture allows you to work virtually anywhere