Senior System Analyst I

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July 31

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Quantrics Enterprises Inc.

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B2B • eCommerce • SaaS

Quantrics Enterprises Inc. is a leading global provider of customer solutions, specializing in world-class customer care, IT, and software solutions. Committed to a people-first approach, Quantrics focuses on creating career growth opportunities for its employees while delivering customer satisfaction. The company's culture emphasizes diversity, community involvement, and excellence, making it a recognized entity in the digital services industry.

5001 - 10000 employees

Founded 2016

🤝 B2B

🛍️ eCommerce

☁️ SaaS

📋 Description

• Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. • Play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. • Empower our Qmunity and provide a workplace where you can flourish and grow. • Communicate in electronic and in-person formats with computer users experiencing difficulties to determine and document problems experienced. • Troubleshoot problems; being able to reproduce, diagnose and resolve technical problems encountered by users. • Analyze complex problems, develop creative solutions, and make informed decisions.

🎯 Requirements

• 3-5 years of experience as a Systems Support Analyst • 2 years of experience with communicating in electronic and in-person formats with computer users experiencing difficulties to determine and document problems experienced. • 2 years of experience in troubleshooting problems; being able to reproduce, diagnose and resolve technical problems encountered by users. • 2 years of experience understanding business operations in a telecommunication service delivery and support. • 2 years of experience in Application Administration (Linux/Bash/Cronjob) • 2 years of experience with Database (SQL/MySQL/Oracle) • Strong customer service mindset

🏖️ Benefits

• Home-based Setup • Miscellaneous allowances, performance-based bonus, and yearly increase • HMO from day 1 for you + 2 free dependents • 6 months paid maternity/ 15-days paternity leave • Company-sponsored training and upskilling, and career growth opportunities!