Customer Success Engineer

September 17

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Quantum Metric

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SaaS • Analytics • Enterprise

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

📋 Description

• As a Customer Success Engineer at Quantum Metric, you will help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.

🎯 Requirements

• 🔧 Responsibilities • Adapt quickly to changing priorities and capable of operating in an ambiguous environment. • Architect: Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements. • Engineer: Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms • 💡 Requirements • Past experience developing, implementing, or managing digital solutions • Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred • Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI • Development experience with HTML, CSS, and JavaScript • Experience with React, Angular, Vue, or native mobile is a plus • Must exhibit proficiency in JavaScript development • Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf • Expert knowledge of browser developer tools to test scripts & diagnose issues • Familiarity with the page load lifecycle & techniques for performance optimization • Strong project & time management skills. Must be able to multi-task while simultaneously juggling the needs of multiple clients • Able to adapt quickly to changing priorities and capable of operating in an ambiguous environment • Excellent verbal and written communication skills, including presentation skills • Socially capable and be able to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical • Travel - estimated once per month

🏖️ Benefits

• 🏆 Perks & Benefits • Group Health Plans (100% paid) • Life Assurance Employee Assistance Program • Stock Options • Employee Lead Referral Program • Internal Lead Referral Program • One-Time Home Office Enhancement Stipend • Monthly Business Expense Stipend • Parental Leave • Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement) • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture