User Experience Consultant

Job not on LinkedIn

September 27

Apply Now

Receive Emails with Similar Jobs

Quantum Metric

WebsiteLinkedInAll Job Openings

SaaS • Analytics • Enterprise

Quantum Metric is a digital analytics platform designed to assist business, technology, and analytics teams in understanding and optimizing digital experiences. The platform offers a range of capabilities, including session replay, AI-powered session summarization, dashboards, journey analysis, and monitoring and alerts. Quantum Metric helps businesses surface and quantify friction points, visualize user interactions, and improve page performance. With features such as mobile app analytics, segment building, and performance monitoring, the platform provides comprehensive insights into customer behavior and technical issues. Quantum Metric caters to a variety of industries, including retail, financial services, travel and hospitality, telco, gaming, and healthcare, and is trusted by leading enterprises to improve customer satisfaction and drive revenue growth.

501 - 1000 employees

Founded 2015

☁️ SaaS

🏢 Enterprise

💰 $200M Series B on 2021-01

📋 Description

• Own the initial phase of onboarding digital properties for new and existing customers to ensure rapid time to value • Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports • Provide meaningful, data-driven insights post-deployment to demonstrate early tangible business value • Manage all onboarding tasks through GuideCX, driving accountability and visibility • Validate that expected industry events are firing correctly and audit proof of concept configurations for alignment to best practices • Partner with Implementation Engineers to remediate gaps and improve deployment quality • Proactively improve onboarding content, tools, and team processes and contribute new approaches • Assist with high-impact subscription optimization projects and prepare analyses to support Business Consultants • Act as a subject matter expert on digital property onboarding, train new hires, and enable account teams

🎯 Requirements

• 1+ years in a digital analytics role • Proficiency in the Quantum Metric platform • Demonstrated ability to work with large, complex, quantitative datasets to uncover actionable insights • Knowledge across multiple industries and how use cases translate to UI setup • Strong organizational skills to manage multiple onboardings simultaneously • Strong time management and adaptability to changing priorities • Highly motivated self-starter able to work in fast-paced environments • Strong verbal and written communication skills • Willingness to travel 5-10%

🏖️ Benefits

• Group Health Plans (100% paid) • Life Assurance Employee Assistance Program • Stock Options • Employee Lead Referral Program • Internal Lead Referral Program • One-Time Home Office Enhancement Stipend • Monthly Business Expense Stipend • Parental Leave • Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement) • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • Sick Pay in accordance with statutory requirements • Automatic enrollment in QM Pension Plan with 4% match • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture