Client Growth Manager

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Quavo Fraud & Disputes

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SaaS • Banking • Compliance

Quavo Fraud & Disputes is a provider of dispute and fraud management solutions for financial institutions. Its SaaS platform (QFD®) and Dispute Resolution Experts (DRE™) combine automation, agentic AI, advanced analytics, and integrations to accelerate card dispute resolution, reduce losses, ensure regulatory compliance, and improve customer experience for banks, credit unions, fintechs, processors, and sponsor banks.

51 - 200 employees

Founded 2015

☁️ SaaS

🏦 Banking

📋 Compliance

📋 Description

• Lead, hire, onboard, and develop a high-performing AM team that embodies Quavo’s commitment to Accountability and Authenticity. • Set clear expectations, metrics, and deliberate performance standards. • Provide ongoing coaching, structured evaluation, and candid, caring feedback. • Foster a culture of ownership, collaboration, and continuous improvement — encouraging passion for client success and innovation in how we serve them. • Own executive relationships for strategic or high-growth accounts. • Serve as a trusted, authentic advisor by aligning client goals with Quavo’s solutions. • Lead renewal and expansion strategies with AMs, holding the team accountable to growth targets. • Drive MBR/QBR processes and performance scorecards showcasing ROI and value realization. • Identify at-risk clients early and lead deliberate recovery plans. • Responsible for NRR, GRR, ARR growth, and NPS outcomes across the portfolio. • Partner closely with Sales, Product, Implementation, Support, and RevOps to deliver a seamless client experience. • Translate client insights into innovative improvements across product and process areas. • Represent the AM team in escalations and strategic discussions, modeling authentic communication and accountability. • Implement and continuously refine scalable AM processes, playbooks, and reporting standards. • Use client health metrics, forecasting tools (Salesforce, Snowflake), and data-driven insights to guide strategy and decisions.

🎯 Requirements

• 5+ years client-facing experience in SaaS, fintech, or financial services. • 1–2 years leading or mentoring AMs, CSMs, or similar roles. • Proven success driving retention, growth, and satisfaction in enterprise environments. • Strong leadership, communication, and negotiation skills with evidence of authentic relationship-building. • Comfortable operating with accountability, managing escalations, and influencing senior executives. • Ability to travel 25–30%.

🏖️ Benefits

• competitive base salary • bonus • commission