Project Manager, Customs and Trade Compliance

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July 29

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Que

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Retail • eCommerce • Wellness

Que is a company that designs innovative and sustainable products aimed at enhancing everyday experiences. Notable products include insulated bottles that maintain drink temperatures and collapsible bottles that offer convenience without compromising hydration needs. Que emphasizes environmental responsibility and aims to provide useful solutions for consumers while contributing positively to the planet.

1 - 10 employees

Founded 2016

🛒 Retail

🛍️ eCommerce

🧘 Wellness

📋 Description

• We are seeking a detail-oriented and self-starting Contractor - Project Manager, Customs and Trade Compliance to support customs-related issues relating to inbound shipments from our global vendor network. • This individual will work cross-functionally with our vendors, customs brokers, and our 3PL partners to ensure timely, compliant, and successful handoff of inventory shipments from offshore departure to receipt at our warehouse(s). • You’ll play a critical role in building scalable operational processes for customs compliance and inbound visibility. • This is an hourly contract position (3–6 months, with potential for extension), reporting into our Customs and Trade Compliance / Logistics leadership. • Build and refine a standardized customs collection template to gather required documentation and shipment details from global vendors. • Manage inbound shipment workflows by engaging directly with vendor agents to collect, verify, and iterate on documentation submissions. • Serve as the liaison to our 3PL warehouses and customs brokers, owning submission of complete documentation packages in advance of inventory arrival. • Maintain real-time tracking of inbound shipments, proactively flag delays or discrepancies, and escalate issues as needed. • Investigate and help resolve customs clearance or compliance issues, working closely with vendors and brokers.

🎯 Requirements

• 3–5 years of relevant experience in supply chain, international logistics, or customs brokerage • Strong understanding of U.S. customs procedures • Excellent organizational and communication skills; comfortable interfacing with external partners • Comfortable with ambiguity and iteration, and capable of owning end-to-end processes independently • Detail-oriented with a high degree of accountability and follow-through • Experience working with 3PL warehouses, customs brokers, or freight forwarders a plus • Proficient in Excel / Google Sheets and tracking tools

🏖️ Benefits

• Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. • If you require reasonable accommodation during any part of the application or interview process, please contact accommodations@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates.