Application Engineer – Southwest

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November 7

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QuidelOrtho

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Healthcare Insurance • Pharmaceuticals • Science

QuidelOrtho is a global corporation focused on transforming diagnostic data into actionable insights for better health outcomes. They provide a wide range of diagnostic solutions, including at-home COVID-19 testing kits, clinical chemistry, immunoassay products, molecular diagnostics, and automated solutions for healthcare providers. Their products are designed for use in various settings, from home to hospital and lab to clinic, to ensure reliable and quick diagnostic results. QuidelOrtho aims to power a healthier future by delivering real-time, actionable intelligence and industry-leading expertise.

5001 - 10000 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

📋 Description

• Commission and maintain QuidelOrtho™ analytical systems and equipment in medical laboratories in accordance with internal quality standards and regulatory requirements, contributing to consolidation and growth of the installed base. • Support customer retention and revenue development in synergy with the sales team, in line with company commercial policy. • Install our solutions: • Conduct pre-installation meetings for systems with laboratory staff and IT service providers. • Perform system commissioning of QuidelOrtho™ equipment in medical laboratories within the product ranges for which you have been trained, respecting the installation schedule. • Carry out system configuration, operational qualification and connections in accordance with contracts, audits and our specifications. • Provide training to customers on routine operation of the systems. • Assist customers in validating system commissioning on-site through go-live and provide enhanced support after the start of routine operation. • Contribute to the vigilance and customer complaint management process: diagnose and identify complaints to route them to the correct department or handle them directly. • Conduct on-site investigations in accordance with quality and regulatory procedures. • Contribute to technical and scientific communication and information for customers (technical bulletins, regulatory affairs, product information, etc.) — intervene on-site or by phone to resolve issues related to reagents, equipment and software in accordance with the applicable vigilance process. • Monitor the systems in your assigned territory in accordance with the regional follow-up policy, within the product ranges for which you have been trained.

🎯 Requirements

• Bachelor’s or Master’s degree in life sciences or equivalent experience. • Experience in a technical, sales-support and/or training role, preferably in the medical device/diagnostics market, with experience in a medical analysis laboratory. • Proficiency in French and English is required. • Strong communication and presentation skills. • Ability to effectively organize tasks and customer follow-ups. • Ability to work independently while promoting and facilitating teamwork. • High degree of ethics, integrity and professionalism in interactions with customers, suppliers and colleagues. • Maintain a positive attitude at company meetings and public events to encourage collaboration and team engagement and to support market share and revenue growth.

🏖️ Benefits

• Supplementary health insurance and welfare cover • Company car • Meal vouchers • Profit-sharing / incentive scheme • Collective Retirement Savings Plan with employer matching • Training support through our collective skills development plan and LinkedIn Learning • Employee Assistance Program (EAP) • Recognition program • Employee referral program