Senior Program Manager

November 14

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Quiq

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Artificial Intelligence • SaaS • Enterprise

Quiq is a comprehensive AI-powered communication platform designed to transform customer experience (CX) for enterprises. It offers solutions such as Customer AI Assistants, AI Contact Center, and AI Studio, helping companies to seamlessly integrate AI into their customer communication channels like web chat, SMS, and social media platforms including Apple Messages, Facebook Messenger, Instagram, and WhatsApp. Quiq's platform is built to manage enterprise-level interactions with security and scalability while aiming to enhance customer satisfaction and reduce operational costs. Quiq also supports integrations with major platforms like Salesforce, Zendesk, and Oracle, ensuring a smooth workflow for businesses in retail, e-commerce, travel, and hospitality industries. This platform enables businesses to leverage AI for optimizing customer journeys by automating and personalizing interactions, thereby increasing customer loyalty and growing revenue.

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

📋 Description

• Lead and manage multiple enterprise-level projects from initiation through delivering and into optimization and tuning. • Build and maintain strong relationships with key stakeholders. • Take ownership of developing workshops as a part of the development of user stories and technical requirements to support the development of AI Assistants for our customers. • Utilize deep Quiq product knowledge and knowledge of the customer service market to make strategic recommendations to customers on product capabilities. • Manage dependencies and resources, instigating change orders, and documenting all key decisions and meeting outcomes. • Coordinate the services team members to ensure cohesive project execution. • Identify potential project risks and develop mitigation strategies. • Provide regular project updates to key senior stakeholders within Quiq and the customer. • Track real time project performance and prepare detailed status reports.

🎯 Requirements

• 7+ years of experience in program or project management, with a focus on enterprise clients within the technology or SaaS industry. • Understanding of AI technologies, particularly in deploying conversational AI and automation solutions for large enterprises, with the ability to communicate the nuances of AI to both technical and non-technical audiences. • Deep understanding of Consumer Customer Service best practices and strategies. • Bachelor’s degree in Business, Information Technology, or a related field; PMP or similar certification is highly desirable. • Willingness to travel up to 20% of the time. • Strong understanding of project management methodologies and tools. • Excellent leadership and team management skills. • Proven ability to manage multiple projects simultaneously. • Experience building project delivery methodologies and processes. • Strong passion for working with large enterprise companies. • Strategic thinker with a client-centric approach. • Highly organized with keen attention to detail. • Adaptive to changing priorities and able to thrive in a fast-paced environment. • Strong problem-solving capabilities and a proactive attitude. • Passion for building and testing new processes.

🏖️ Benefits

• Market competitive total compensation package • 100% company paid family medical and 100% individual dental and vision insurance coverage • Flexible, unlimited vacation policy • Stock options • Strong company culture