Senior Customer Success Manager

🕒 July 7

🇺🇸 United States – Remote

💵 $74.2k - $143.3k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Quora

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

📱 Media

📚 Education

🤖 Artificial Intelligence

💰 $85M Series D on 2017-04

Media • Education • Artificial Intelligence

Quora is a global knowledge sharing platform that enables over 400 million monthly unique users to connect and share insights on a wide range of topics. Its mission is to democratize access to human knowledge trapped in people's experiences or buried in books and papers. By providing a platform for learning, sharing, and community engagement, Quora aims to enhance the collective knowledge of the world. The company also offers Poe, a feature that allows users to ask questions and engage in back-and-forth conversations with artificial intelligence.

📋 Description

• Autonomously manage a portfolio of advertising clients • Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue • Troubleshoot and answer questions related to campaign delivery and optimization • Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers • Share learnings and best practices internally and externally • Forecast and track key account data for internal projections

🎯 Requirements

• 5 years of experience managing advertising campaigns from either client or publisher side, preferably experience running search and social campaigns • Demonstrated experience managing enterprise-level clients, with strong hands-on execution capability, and direct experience operating in the North American market • Exemplary verbal, written, and listening communication skills with clients at all levels of seniority up to the C-level with the confidence and tact to respectfully challenge clients on strategic decisions • Comfortable working with beta products and serving as the point of contact to troubleshoot technical and account issues • Hands on experience managing, optimizing and planning performance campaigns • Ability to translate analytics into insights and recommendations to determine which content and creatives are working or could be improved • Action bias, ability to be a self-starter, overcome barriers and work collaboratively in a fast paced, challenging environment

🏖️ Benefits

• medical/dental/vision coverage • equity refreshers • remote work reimbursement • paid time off • employee assistance programs