Customer Service Specialist

Job not on LinkedIn

8 hours ago

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Qurate Retail Group

WebsiteLinkedInAll Job Openings

Retail • Media • eCommerce

Qurate Retail Group is a collection of six prominent retail brands including QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. The company focuses on providing a unique shopping experience by merging retail with entertainment, curating products and experiences for a wide audience. Operational across various countries such as the U. S. , UK, Germany, Japan, Italy, Poland, and China, Qurate aims to deliver fun and engaging shopping experiences. With a commitment to diversity, equity, and inclusion, Qurate Retail Group prides itself on fostering a culture of growth, innovation, and community impact. Their business model leverages digital and television platforms to attract highly discerning shoppers while also emphasizing corporate responsibility and sustainable retail practices.

10,000+ employees

Founded 1986

🛒 Retail

📱 Media

🛍️ eCommerce

📋 Description

• Handle a high volume of inbound customer inquiries • Provide a distraction free work from home environment • Offer additional products on each customer interaction • Assist customers with questions while personalizing the experience for each caller • Confirm refunds, take payments, place orders, and analyze account data • Report to an assigned Customer Service Supervisor

🎯 Requirements

• 12+ months of service experience • Ability to problem solve and de-escalate situations while sustaining a high-paced call volume • Learn and work in a virtual environment with a set schedule and structured day • Communicate with a variety of customer styles, peers, and leaders • Navigate multiple systems and screens while assisting customers • Ability to sit for long periods of time • Follow computer system requirements • Troubleshoot own technical problems (in partnership with IT when needed) • Available to work weekends, holidays and additional hours

🏖️ Benefits

• Competitive compensation • Paid time off • Employee assistance program • Parental leave • Paid volunteer hours • Amazing company discounts • Health care benefits starting on day 1 • 401(k) • Tuition reimbursement benefits