Multilingual Customer Care Representative – Spanish/Swedish

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November 25

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Qwello

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Transport • Energy

Qwello is an innovative company focused on providing charging solutions for electric vehicle (EV) drivers. With a commitment to powering the future, Qwello offers a range of services that enhance the user experience for EV drivers, enabling a more sustainable and efficient transportation ecosystem. Their offerings are designed to facilitate the adoption of electric vehicles through accessible and user-friendly charging technologies.

11 - 50 employees

Founded 2017

🚗 Transport

⚡ Energy

💰 Private Equity Round on 2021-11

📋 Description

• Respond promptly to customer queries in a timely and professional manner via phone and email • Identifying customer needs and be able to provide solutions • Analyse and report malfunctions while, at the same time, solving problems and streamlining the process recurring enquiries • Work in close collaboration with our global customer service team as well as the technical team • Proactively share knowledge and experience with the team

🎯 Requirements

• Fluency in Swedish, Spanish and English • Any additional language knowledge is considered a plus • Available to work 2 weekends per month and potentially nights. • Located in Sweden or Spain, and available to go to the office in either Stockholm or Madrid when needed (around 1 day/month), and during the onboarding process. • Proven customer support experience or experience as a Customer Care Representative • Customer orientation and ability to adapt/respond to different types of characters • Solid experience with customer service platforms and tools, knowledge of Zendesk is a plus • Some level of technical knowledge to be able to work independently on various platforms • A make-it-happen attitude, helping the team to deliver on changing the world from combustion to electric • Solid multitasking skills to be able to listen to the customer while figuring out the perfect solution • Excellent communication skills, both written and verbally

🏖️ Benefits

• Flat hierarchies with an efficient decision-making process without red tape • The opportunity to play a key role in shaping the mobility revolution. • Be part of an international and dynamic team of more than 30 nationalities. • Enjoy a remote-friendly environment with the possibility to work from your home, and possibility of workation within the EU, plus 30 vacation days. • Regular company and team events outside of the office to disconnect from our computers and reconnect with colleagues on hikes, mountain e-biking, offsites, and more • Personal and professional development through in-house lunch & learn sessions, collaborative coding challenge discussions, as well as externally provided trainings, courses, and conferences.