Customer Partner Manager

🕒 4 days ago

🇺🇸 United States – Remote

💵 $65k - $116.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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R1 RCM

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Private Equity Round on 2024-07

Consulting • Logistics • Healthcare

R1 RCM is a leading provider of revenue cycle management solutions for the healthcare industry. With an emphasis on maximizing financial performance and optimizing patient care, R1 offers a comprehensive platform that integrates data analytics, intelligent technologies, and deep expertise in revenue cycle management. The company assists healthcare providers—ranging from hospitals and health systems to physician and specialty care practices—in capturing revenue opportunities, improving payer and patient cash flows, and ensuring compliance with government regulations. R1 is committed to driving cost reductions and revenue improvements while enhancing the patient experience. Their suite of services includes revenue recovery, clinical integrity, and regulatory navigation, making them a trusted partner for many top healthcare providers.

📋 Description

• Manage key client relationships through consistent communication of revenue cycle performance, priorities, and strategic updates • Partner with Service Delivery and functional leaders to align operational objectives, address risks, and execute remediation plans • Translate performance metrics, drivers, barriers, and opportunities into actionable plans that improve outcomes, KLAS, and NPS performance • Serve as a customer expert and change agent, promoting best practices, cross-functional alignment, and revenue cycle transformation • Identify initiatives that enhance operational performance while supporting the development, performance, and growth of the Revenue Cycle team • Perform additional duties and responsibilities as assigned

🎯 Requirements

• Bachelor's degree; equivalent experience will be considered in lieu of a degree • Minimum of 5 years of experience • At least 3 years of experience in a management role • Proven client relationship management experience • Strong revenue cycle management (RCM) knowledge • Executive-level communication skills • Ability to identify trends, risks, and opportunities that drive measurable outcomes

🏖️ Benefits

• Annual bonus plan at a target of 10.00% • Competitive benefits package • Opportunity to constantly learn, collaborate across groups, and explore new career paths • Meaningful work that makes a difference in communities • Community giving-back opportunities • Reasonable accommodation for applicants with disabilities