Assistant Customer Support Manager

🕒 July 6

🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🏰 Missouri – Remote

💵 $26 - $30 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Race Communications

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1994

📡 Telecommunications

👥 B2C

🛍️ eCommerce

Telecommunications • B2C • eCommerce

Race Communications is a telecommunications company that provides high-speed internet and communication services to residential and business customers. They focus on delivering reliable broadband solutions, enhancing connectivity across various regions.

📋 Description

• Assist in leading and supporting a team of customer support representatives through coaching, mentorship, and daily guidance • Reinforce performance expectations, service standards, and departmental goals set by management • Provide real-time support and feedback to team members, helping address performance challenges and customer scenarios • Promote a positive, collaborative, and customer-focused team environment • Support the development and delivery of training programs to enhance customer service skills, product knowledge, and system proficiency • Act as a secondary escalation point for complex customer concerns, account issues, and service-related inquiries • Monitor customer interactions to ensure service quality, consistency, and adherence to standards • Identify opportunities to improve customer support processes and overall service efficiency

🎯 Requirements

• Eligibility for US Employment without sponsorship • Minimum of 18 years of age • High School Diploma or GED required • Bachelor’s degree (B.A./B.S.) or equivalent education in a related field is preferred • Minimum of 3–5 years of experience in customer support service within the telecommunications industry preferred • Demonstrated leadership or supervisory experience in a support environment preferred • Strong understanding of customer service processes, technical troubleshooting, and industry best practices • Proficiency in customer relationship management (CRM) software • Ability to manage competing priorities and support a fast-paced technical environment • Ability to work nights, weekends, holidays, and overtime as needed to ensure operational continuity and address critical business needs • Ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication • Proficiency in Spanish Language a plus

🏖️ Benefits

• 100% Company-Paid Medical and Dental Benefits • Free Fiber Internet Service • Competitive base salary • Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) • A culture built on integrity, mutual respect, and a shared purpose