RadMachine Operations Manager

November 27

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Radformation

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Healthcare Insurance • Artificial Intelligence • SaaS

Radformation is a company that specializes in intelligent automation for cancer care, offering software that enables cancer clinics to enhance their efficiency and accuracy. They provide a range of products such as AutoContour for automated AI contouring and EZFluence for 3D planning, as well as tools for plan evaluation, independent calculations, and machine quality assurance. Radformation aims to streamline clinical workflow from planning and documentation to treatment evaluations and billing, thus improving plan quality, safety, and efficiency in cancer treatment. Their solutions are designed to integrate seamlessly with existing technology, helping clinics improve their patient care.

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

☁️ SaaS

💰 Seed Round on 2019-10

📋 Description

• Oversee the RadMachine Success Team, including assisting with recruiting new team members • Monitor and manage how the team works with clinics to demo, implement, train, and support RadMachine • Work with clinics to understand their issues and provide solutions independently and/or with Engineering • Monitor team members’ workload and level of customer service • Mentor junior team members • Share feedback with Engineering and communicate customer and team needs • Meet with the Director of Clinical Success to assess team performance and establish future goals • Host webinars to answer clinics’ questions and highlight features (additional responsibility) • Test new versions of the software to aid in development and quality assurance (additional responsibility) • Develop training materials to distribute to clinics (additional responsibility)

🎯 Requirements

• 2+ years of clinical experience in radiation oncology machine QA performance and analysis • Exceptional time management skills • Strong critical thinking skills • Exceptional presentation skills • Positive attitude and a passion for excellence in patient care • 1+ years of management experience (preferred) • 1+ years of experience on the Radformation CX team (preferred) • 5+ years of clinical experience in radiation oncology (preferred) • Customer service experience (preferred)

🏖️ Benefits

• Multiple high-quality medical plan options with substantial employer contributions • Health coverage starting on day one • Short-term and long-term disability and supplemental life insurance • 401(k) with immediate vesting and employer match • Annual reimbursement for professional memberships • Conference attendance and continued learning opportunities • Self-managed PTO and 10 paid holidays • Monthly internet stipend • Company-issued laptop and one-time home office setup stipend • Fully remote work environment with virtual events and yearly retreats • Benefits aligned with local laws and standards through our Employer of Record partners