Sr. Client Service Manager

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June 6

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Radian

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Finance • Real Estate • Insurance

Radian is a company specializing in providing a wide range of financial services tailored to the real estate and mortgage industries. It offers mortgage insurance, title services, real estate services, and correspondent lending. The company aims to help clients transform risk into opportunity through advanced analytics and tailored risk management. Radian supports clients in effectively managing market fluctuations and enhancing liquidity options while ensuring efficient residential property valuations and transactions. With a focus on leveraging technology, Radian provides tools and platforms to streamline processes for its clients, empowering them to act with confidence in the complex housing and capital markets.

1001 - 5000 employees

Founded 1992

💸 Finance

🏠 Real Estate

📋 Description

• The Sr. Client Service Manager is responsible for acting as a liaison between the sales team, clients, and operations. • Provide senior level support to the Client Service Management team through evaluating and recommending processes to ensure that account objectives are met. • Support the sales effort on potential client engagements, including serving as a subject matter expert. • Support the Vice President of Diligence Operations and Vice President of Product as well as Senior Vice President of Business Development. • Cultivate new client relationships and business opportunities. • Ensure execution of business purpose lending transactions. • Provide final review of applicable contracts and confirmation that work performed meets requirements for certification. • Ensure client expectations, scope, and other relevant details are communicated to operational teams. • Ensure highest level of client satisfaction by collaborating with the Client Service Manager team and handling escalations when needed. • Develop detailed specifications for implementation of new products for clients as requested. • Facilitate the completion of client inquiries, audits and annual risk assessments.

🎯 Requirements

• Degree Requirement: HS Diploma or GED • Degree Preferred: Bachelor's Degree • 6 or more years of prior work experience • 6+ years in the mortgage/real estate industry including capital markets, structured lending and business purpose lending guidelines and operational knowledge required. • Experience in business purpose lending guidelines and processes. • Knowledge of business purpose lending processes and procedures. • Commitment to professional and personal excellence/achievement. • Superior written and verbal communication skills. • Ability to communicate and work effectively with a broad and diverse group of individuals. • Strong initiative/proactive in all work efforts. • Ability to work independently in a multitasking environment. • Ability to prioritize and meet multiple deadlines. • Resourceful when dealing with ever-changing circumstances. • Strong team player. • Experience with Microsoft Word, Excel, Power Point, Box, and Sales Force.

🏖️ Benefits

• Competitive Compensation: anticipated base salary from $85,000 to $138,000 based on skills and experience. • This position is eligible to participate in an annual incentive program. • 25 days of paid time off annually, which is prorated in the year of hire based on hire date. • Eligible for 9 paid holidays + 2 floating holidays in support of our DEI culture. • Parental leave offered for all new parents. • Multiple medical plan choices, including HSA and FSA options, dental, vision, and basic life insurance. • 401(k) with a top of market company match, with immediate vesting. • Opportunity to participate in Radian’s Employee Stock Purchase Plan (ESPP). • Homebuyer Perks program helps employees with home searching, buying, selling, and refinancing processes.