Operations Support Representative

Job not on LinkedIn

🕒 July 14

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Radiology Partners

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

🏥 Healthcare

🤝 B2B

👥 B2C

Healthcare • B2B • B2C

Radiology Partners is a national radiology practice and healthcare services organization that partners with radiologists, radiology practices, hospitals, and health systems to deliver diagnostic imaging, clinical expertise, and patient care. Led by physicians, the company focuses on transforming radiology through innovation, collaboration, scale, and practice management while preserving local practice autonomy and providing clinical resources, education, and support for both clinicians and patients.

📋 Description

• Provide constant monitoring of incoming orders and images • Ensure that all relevant clinical information has been submitted • Complete data order entry on both a proactive and reactive basis • Identify and/or troubleshoot non-technical issues • Assist doctors and technicians when patient care requires additional information or radiologist-to-hospital conference calls • Process a high volume of inbound and outbound phone calls with professional, courteous, and effective communication • Support Operations Support (OS) Team Leads and/or OS and OC Supervisors • Work with advanced workflow processes and procedures • Assist with complex cases and situations • Provide operational and technical support for customized client workflow solutions • Monitor workflows for clients using HL7 messaging • Assist in generating daily/nightly reports • Provide fill in and back up duties to the PS and PCS teams as needed • Provide assistance or coordination with the technical support team as needed • Provide “white-glove” support to high profile clients • Escalate any client/radiologist issues to the appropriate resources to ensure timely resolution • Assist in quality and service assurance initiatives • Assist in training and mentoring of OS team members • Process improvement testing and recommendations • Other duties as assigned

🎯 Requirements

• 2 or more years of customer related experience in a contact center environment • Previous technical/IT support experience helpful • Excellent verbal and written communication skills • Strong sense of urgency and ability to prioritize and multi-task • Ability to analyze and troubleshoot technical workflows • Ability to work in a team environment as well as work independently • Telephone etiquette skills are essential • Medical background a plus • High level of attention to detail necessary • Strong organizational and prioritization techniques • Demonstrated sound judgment and decision making abilities • Proficiency in a PC environment utilizing software/programs including Windows, Word, Excel, Internet, Instant Messaging/Virtual Chat and office e-mail tools • Ability to type a minimum of 30 wpm is required

🏖️ Benefits

• Health insurance • Professional development opportunities