Data Ops Supervisor

Job not on LinkedIn

🕒 June 11

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $45k - $53k / year

⏰ Full Time

🟢 Junior

⚙️ Operations

🚫👨‍🎓 No degree required

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Radius Global Solutions LLC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🤝 B2B

👥 B2C

💳 Fintech

B2B • B2C • Fintech

Radius Global Solutions LLC is a leading provider of digitally integrated customer engagement solutions, specializing in business process outsourcing (BPO) and contact center services. The company focuses on enhancing customer experiences through multi-channel communication and data-driven strategies. Radius offers a range of services including debt collection, healthcare revenue cycle management, and early-stage delinquency management, applying advanced technology and experienced personnel to improve client relationships and operational efficiency.

📋 Description

• Complete projects and perform data operation duties, problem solve, provide aid/answers and correct issues for the data operations team ensuring assigned work has been completed in a correct and timely manner • Work with data operations analysts and manager fielding questions and finding solutions for timely and accurate outcomes, ensuring that business needs are met with the team • Execute, monitor, and validate data operations quality assurance processes • Responsible for performing processes and procedures pertaining to clients, including but not limited to: • File Imports/Exports • File Transfers • Remittances • Work under the guidance of IT managers to implement solutions to enhance report reliability, resolve problems and fulfill service requests • Communicate project status and escalate issues as needed • Create and maintain instructions and process documentation • Stay accountable for each process, logging and following through each procedure to ensure accuracy • Prioritize projects and complete accurately and in a timely manner • Maintain up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area and with Company policies and procedures • Keep regular attendance and timeliness which are required due to the production-based nature of the business and client requirements • Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures

🎯 Requirements

• High School/GED • One or more years of related computer experience, working knowledge of FACS a plus • Ability to use IT functions, such as, file transfer methods-FTP, secure websites, basic file layouts • Ability to analyze and develop solutions to system issues in relation to data operations • Knowledge and experience with FACS Ontario: Enable, Report Writer, Night Jobs , Logic Blocks and System set up and various other functions and processes in FACS Ontario or similar software • Proficiency with Microsoft Excel, Word, Visio, Outlook, Infopath and text editor • Excellent communication / interpersonal skills. Ability to communicate with internal and external customers pleasant and professional manner. • Work effectively in a team fostered and multi-tasked environment • Ability to use sound judgment and decision making skills. • Must be able to prioritize work, be organized and pay attention to detail