Senior Manager – Enterprise Implementations

October 30

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $184k - $280.9k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Ramp

WebsiteLinkedInAll Job Openings

Fintech • Finance • Enterprise

Ramp is a company that offers an all-in-one platform designed to streamline financial operations for businesses. It provides easy-to-use corporate cards, expense management, accounts payable automation, and procurement solutions that reduce manual processes and integrate seamlessly with existing accounting systems. With a focus on saving time and money, Ramp uses automation and smart spend controls to simplify expenses, travel booking, and audit-proof accounting. Supporting multiple currencies and offering extensive integrations, Ramp caters to startups, small businesses, mid-market, and enterprises looking to consolidate their finance stack and improve efficiency across their financial operations.

501 - 1000 employees

Founded 2019

💳 Fintech

💸 Finance

🏢 Enterprise

💰 $15M Series C on 2012-09

📋 Description

• Set and maintain a high-performing culture and morale by managing a group of exceptional Customer Success Managers to drive thorough and efficient onboarding and product activation for Ramp’s largest and most complex customers • Oversee the daily activities and quota performance management of individual CSMs to ensure team exceeds product onboarding and spend activation goals, while maintaining strong CSAT • Refine best practice playbooks for the Customer Success team, and improve team output and efficiency over time by optimizing systems and processes • Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, enhancing product knowledge, providing call feedback, and running enablement sessions • Act as a voice of the customer and key contributor to building out Ramp’s Enterprise segment • Build and leverage Salesforce dashboards to monitor the success of our customers and the performance of the team • Report on team performance and forecast to senior leadership • Represent the Customer Success team cross-functionally with leaders of other departments

🎯 Requirements

• Minimum of 4 years of implementation or customer success experience as an individual contributor, with a proven, consistent track record exceeding goals • Minimum of 3 years of experience building and leading implementation or customer success teams with a proven track record of exceeding goals • Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies • A passion and excitement for hiring, with a thoughtful approach to team planning and development • Ability to articulate technical product and financial value points to customers, including executive leaders • Proficiency in data analytics tools (Salesforce, Looker, and Excel) • Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency • Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills

🏖️ Benefits

• 100% medical, dental & vision insurance coverage for you • Partially covered for your dependents • One Medical annual membership • 401k (including employer match on contributions made while employed by Ramp) • Flexible PTO • Fertility HRA (up to $5,000 per year) • WFH stipend to support your home office needs • Wellness stipend • Parental Leave • Relocation support to NYC or SF (as needed) • Pet insurance