Local Support Specialist

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October 28

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RateHawk

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Travel • SaaS • API

RateHawk is a leading online booking tool for travel professionals, offering accommodation bookings from over 2. 6 million hotels worldwide, as well as air tickets, transfers, and car rentals. The platform provides a seamless experience for users with API integrations, a mobile app, and multilingual 24/7 support. RateHawk allows travel professionals to earn loyalty points and access exclusive B2B rates, ensuring maximum profit potential. With a user-friendly interface and multiple filters, it makes finding the best travel options easy and efficient. RateHawk supports businesses with fast API integrations and offers different business models, making it a versatile solution for travel professionals.

201 - 500 employees

☁️ SaaS

🔌 API

📋 Description

• **Join Our Team as a Local Support Specialist at RateHawk!** • Are you passionate about travel and tech? Do you speak English and Polish fluently? We’re looking for a Local Support Specialist to take care of our top B2B partners in Poland. If you love helping people, keeping things running smoothly, and turning clients into long-term fans — we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

🎯 Requirements

• **What You'll Do:** • - **Support Our Top Clients:** Be the go-to person for a select group of key partners. Handle escalations and help solve their trickiest issues. • - **Keep an Eye on Things:** Monitor ongoing cases in our CRM and make sure nothing gets stuck. Step in early if something needs attention. • - **Stay in Touch:** Send regular updates to clients and check in to make sure they’re happy with how things are going. • - **Track Performance:** Use tools like Tableau and SQL to monitor service metrics and prepare reports. • - **Be Their Voice:** Join client meetings, listen to their needs, and make sure their voice is heard internally. • - **Work as a Team:** Collaborate with ops, support, and tech teams to make service even better.** • **What We're Looking For:** • - **Language Skills:** Advanced level of English and Polish – you’ll need to speak and write fluently. • - ** Ability to work with tools: **Comfortable with data and tools like CRM systems and dashboards. • - **Quick Learner:** Ability to grasp new information quickly and focus on results. • - **Multi-Tasker:** Capable of juggling multiple tasks and handling stress with ease. • - **Empathetic:** A strong sense of empathy is essential. • - **Travel Industry Experience:** Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is an advantage! Experience in account or service management (B2B is a plus!)

🏖️ Benefits

• **What We Offer:** • - **Remote Work:** Work from the comfort of your home! • - **Salary:** base payment + monthly bonus. • - **Dynamic Team:** Be part of a young and energetic group of specialists. • - **Growth Opportunities:** Tackle interesting and ambitious tasks that will elevate your professional skills. • - **Learning & Development:** We support your growth through seminars, trainings, and conferences. • - **Perks:** Take advantage of corporate discounts on hotels and other services. • ******The Process:** • - **Meeting with HR: **A friendly chat with our HR team. • - **One minute Internet Speed Test: **Just to make sure you’re all set for remote work. • - **Meeting with Hiring Manager:** Another friendly chat. • - **Interview results and offer!****