Ritchie Bros.
1001 - 5000 employees
🏗️ Construction
📦 Logistics
💼 Consulting
💰 Post-IPO Equity on 2023-01
Construction • Logistics • Consulting
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
Senior Customer Asset Management Specialist
🕒 July 14
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Ritchie Bros.
1001 - 5000 employees
🏗️ Construction
📦 Logistics
💼 Consulting
💰 Post-IPO Equity on 2023-01
Construction • Logistics • Consulting
Ritchie Bros. is a leading auctioneer specializing in the selling of heavy equipment and trucks for various sectors such as construction, agriculture, and oil & gas. They conduct live and timed auctions globally, making it easy for buyers and sellers to participate online. With a wide variety of categories including cranes, forklifts, and more, Ritchie Bros. offers financing options and partnerships with shipping providers to facilitate easy asset movement worldwide.
📋 Description
• Responsible for the first escalation point within the Customer Asset Management team • Resolve complex situations that require advanced level of troubleshooting • Review processes for improvements with Supervisor • Step in when the Supervisor is unavailable • Coordinate with other departments to ensure customer satisfaction
🎯 Requirements
• 3-5 years working within a Customer Service in a Sales Support or Logistics environment, complete understanding of current processes • Computer literate and good command of Microsoft Office. Professional communication skills and strong business acumen. Team player with leadership abilities. • Highly organized and able to concurrently handle multiple tasks and projects • Flexible schedule • Ability to work evenings, weekends and stat holidays as required • Must be fluent in English, both written and verbal. • Spanish and French an asset • Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
🏖️ Benefits
• Medical, dental, vision, and basic life insurances • 401k plan with 100% match for the first 4% contributed • 15 days of PTO each year
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