Mid-level Customer Success Analyst – Support & Relationship

2 days ago

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RD Station

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SaaS • B2B • eCommerce

RD Station is a Brazilian SaaS company that provides integrated marketing automation, CRM and customer service solutions. Its platform helps businesses attract and qualify leads, run email and WhatsApp campaigns, create landing pages, automate sales processes, deploy chatbots and manage omnichannel conversations, with analytics and AI features as well as an app marketplace and developer APIs. RD Station targets companies and agencies seeking to connect marketing, sales and support workflows to drive growth and retention.

1001 - 5000 employees

Founded 2011

☁️ SaaS

🤝 B2B

🛍️ eCommerce

📋 Description

• Manage a portfolio of clients with high revenue potential, ensuring satisfaction and successful use of solutions within the TOTVS ecosystem (including RD product portfolio); • Proactively monitor tool adoption, promoting strategic use of solutions to maximize outcomes; • Strengthen long-term client relationships, acting as a bridge between client needs and the company’s solutions; • Lead challenging commercial negotiations related to renewals, upgrades and upsells, contributing to revenue growth; • Resolve conflicts with empathy and professionalism, ensuring the building of solid relationships.

🎯 Requirements

• Empathy, flexibility and adaptable communication to work with different internal and external client profiles, understanding their needs and expectations; • Organizational skills to manage multiple demands, contacts and information efficiently; • Experience as a Customer Success professional managing portfolios of large accounts in B2B technology companies; • Experience conducting complex financial negotiations and tracking revenue metrics (such as Net Revenue Churn), especially in a SaaS environment; • Resilience and adaptability to operate in a dynamic, fast-changing environment; • Ability to analyze and interpret data to support decision-making and organize routine tasks.

🏖️ Benefits

• Comprehensive Well‑being: We foster each employee’s overall well‑being through initiatives and benefits that enable self‑care across five pillars: Emotional, Financial, Physical, Occupational and Social. • Plurality: Diversity is part of who we are. Recognized among the Best Companies to Work for in Brazil, we actively promote inclusion and a sense of belonging.