Customer Success Manager – Hospital

2 days ago

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Recare

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Healthcare Insurance • SaaS • Enterprise

Recare is a digital platform that provides efficient discharge management solutions for hospitals, nursing homes, rehabilitation centers, and home care companies. It facilitates a seamless transition from hospital to aftercare by managing and coordinating patient care efficiently through digital processes. Recare aims to optimize patient discharge processes, reduce costs, save time, and enhance the overall patient care experience. Their platform is utilized across a wide range of healthcare providers, enabling encrypted communication and integration with existing systems. It's recognized and supported by European regional development funds and leading healthcare institutions.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-12

📋 Description

• You will independently manage a regional hospital portfolio and build sustainable, strategic customer relationships. • Responsible for planning, preparing and conducting regular jour fixes and business reviews. • From usage analyses and customer feedback, derive concrete actions to improve customer satisfaction. • Identify upselling and cross-selling opportunities and work closely with Sales. • Collaborate with internal teams to ensure a transparent customer journey.

🎯 Requirements

• 2–3 years of professional experience in Customer Success, Account Management or a comparable role. • Proven experience managing customer accounts and translating their needs into concrete recommendations for action. • Strong communication skills: able to present complex information clearly, confidently and empathetically. • Experience with CRM systems (e.g., Salesforce) and reporting tools. • Business-fluent German and good English skills.

🏖️ Benefits

• Company culture – we promote flat hierarchies that foster high performance and strong team dynamics. • Flexibility – need to pick up your child from daycare? Like to exercise during your lunch break? We support you. • Edenred card – usable according to your needs. • Additional day off – enjoy your birthday off to celebrate with your loved ones.