Customer Success Manager – Strategic Accounts

November 19

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Recare

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Healthcare Insurance • SaaS • Enterprise

Recare is a digital platform that provides efficient discharge management solutions for hospitals, nursing homes, rehabilitation centers, and home care companies. It facilitates a seamless transition from hospital to aftercare by managing and coordinating patient care efficiently through digital processes. Recare aims to optimize patient discharge processes, reduce costs, save time, and enhance the overall patient care experience. Their platform is utilized across a wide range of healthcare providers, enabling encrypted communication and integration with existing systems. It's recognized and supported by European regional development funds and leading healthcare institutions.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2022-12

📋 Description

• You build long-term partnerships with hospital clients at decision-maker and management levels strategically (executive management, nursing directorate, IT department, etc.), develop these relationships further, and lead them. • You identify and qualify upsell and cross-sell opportunities and manage them independently in close coordination with Sales. • You design and implement scalable customer success strategies to increase customer satisfaction, retention, and lifetime value. • You independently manage complex customer relationships, from contract renewals and increased product adoption to strategic consulting. • You conduct in-depth usage, impact, and ROI analyses and derive actionable recommendations for ongoing collaboration. • You work closely with Product, Sales, Launch, and Data Analytics to continuously improve the customer journey and product strategy. • You support junior and intermediate customer success colleagues through mentoring and professional guidance. • You develop customer-specific success plans with clear target metrics for adoption, renewal, and expansion.

🎯 Requirements

• You have at least 5 years of experience in Customer Success, Account Management, or Consulting in a B2B environment. • Ideally, you have experience in the eHealth/hospital sector or in digital transformation projects in healthcare. • You have a proven track record managing enterprise or key accounts – ideally in healthcare with a focus on cross- and upselling. • You have a deep understanding of SaaS business models, customer lifecycle management, and churn prevention. • Ideally, you have experience communicating with executives at C-level or other decision-making levels. • You are proficient with CRM systems (e.g., Salesforce), reporting, and BI tools, and can identify opportunities for process optimization as well as cross- and upselling. • You are able to derive data-driven strategies and communicate complex relationships appropriately for the audience. • You manage complex customer structures and stakeholder landscapes with confidence. • You think analytically, are solution-oriented, and entrepreneurial. • You act proactively with a focus on customer success and sustainable partnerships. • You have experience implementing or scaling customer success processes.

🏖️ Benefits

• Flexibility – Need to pick your child up from daycare? Want to work out during your lunch break? We support you. • Remote-friendly company – you can work remotely across Germany. • Edenred card – which you can use according to your needs. • Day off on your birthday so you can celebrate with loved ones. • Employee satisfaction – we support you in your role and development so you are as successful as you are satisfied.