Senior Systems Analyst – Gainsight

November 6

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Recorded Future

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Cybersecurity • Artificial Intelligence • Enterprise

Recorded Future is a leading provider of threat intelligence solutions, helping organizations see and prioritize potential threats in real-time so they can act to prevent attacks. Trusted by governments and large enterprises, Recorded Future offers comprehensive, unbiased threat intelligence that is used to secure critical infrastructure worldwide. Using their Intelligence Graph and cloud platform, they deliver timely and actionable insights by analyzing and structuring threat data from across the internet. Their services are crucial in mitigating risks such as ransomware attacks, digital risks, and supply chain vulnerabilities. With a strong reputation recognized by industry analysts, they stand at the forefront of modern defense solutions by integrating AI into security workflows.

501 - 1000 employees

Founded 2010

🔒 Cybersecurity

🤖 Artificial Intelligence

🏢 Enterprise

💰 $25M Series E on 2017-10

📋 Description

• Design future-state workflows aligned with customer engagement and Gainsight capabilities • Serve as solution architect and implementer: end-to-end Gainsight workflows, dashboards, and reporting • Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout • Integrate Gainsight solutions with Salesforce.com • Connect Gainsight with project management tools (e.g., JIRA) and other systems • Stay current on Gainsight’s latest features and incorporate them into solutions • Embed AI capabilities (ChatGPT, Google Gemini, or similar) into Gainsight workflows • Document technical solutions, configurations, and user requirements clearly and comprehensively

🎯 Requirements

• 4+ years in a Customer Success Operations/Gainsight Admin role • Level 3 Gainsight certification • Proven ability to write high-quality solution design documents • Proven ability to manage your work to a project schedule • Strong orientation toward solutions, with structured process adherence • Extensive Gainsight workflow, dashboard, and reporting experience • Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA • Experience delivering within a defined release process and managing change control • Experience with pooled and/or digital CSM models • Excellent communication, collaborative, and stakeholder management skills.

🏖️ Benefits

• Medical, dental, and vision insurance • Life insurance • 401(k) • Incentive compensation • Equity