Client Success & Reporting Coordinator

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November 15

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RAG - RecruitAGraduate

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Recruitment • B2B • Education

RAG - RecruitAGraduate is a recruitment firm focused on connecting employers with talented graduates and interns. By streamlining the hiring process, they help businesses find qualified candidates for meaningful job opportunities, ranging from internships to structured graduate programs. Their services cater to both employer needs and the career aspirations of fresh graduates, emphasizing efficient placement and support throughout the hiring process.

11 - 50 employees

Founded 2019

🎯 Recruiter

🤝 B2B

📚 Education

📋 Description

• Acts as the primary liaison for all client communication, onboarding, and relationship management. • Leads full client onboarding and campaign setup, including kickoff meetings, CRM configuration, and development of client playbooks. • Prepares and sends professional client communications such as meeting recaps, Midweek Highlight Updates, and Meeting Summaries. • Creates, maintains, and analyses weekly, monthly, and ad-hoc client-facing reports aligned with campaign KPIs. • Collaborates with internal teams (Research, Automation, Sales Ops, Marketing) to ensure smooth and aligned campaign execution. • Reviews performance trends across accounts to identify risks, opportunities, and optimisation strategies. • Maintains accurate, up-to-date client documentation and reporting requirements to support campaign clarity and accountability.

🎯 Requirements

• Proven experience in client relations, account management, or reporting roles. • Excellent written and verbal communication skills across regions and time zones. • Strong analytical ability with experience interpreting and presenting performance data. • Experience creating structured reports or dashboards. • Exceptional organisational and multitasking skills with strong attention to detail. • Proficiency in collaboration and communication tools such as Slack, Gmail, and project trackers. • Ability to work independently and coordinate across multiple departments. • Advantageous: Experience in sales operations, lead generation, or performance analytics. • Familiarity with CRM systems, reporting tools, or analytics dashboards. • Previous exposure to technology, SaaS, or fast-paced service environments.

🏖️ Benefits

• Work with an innovative, international organisation. • Engage with a high-performing global team. • Exposure to cutting-edge sales strategies and technologies. • Remote working flexibility. • Opportunities for growth and development.