Caseworker, Patient Support and Services

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $41.9k - $70.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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Logo of Recruiting.com

Recruiting.com

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Assists reimbursement processes to enable timely, accurate, and consistent handling of coverage-related requests across customer operations and patient support workflows • Coordinates benefits-related documentation, case updates, follow-up activities, and reimbursement support communications to advance case progression • Resolves routine reimbursement issues, documentation gaps, and workflow exceptions to reduce delays and support access-related outcomes • Maintains accurate case records, reimbursement documentation, and system updates to support operational visibility, reporting readiness, and workflow control • Monitors reimbursement trends, recurring issues, and escalation indicators to support proactive issue resolution and service continuity • Works with internal and external stakeholders to align communications, clarify reimbursement requirements, and support case resolution • Contributes to process improvements, workflow updates, and operational readiness efforts that strengthen scalable and future-oriented reimbursement support services

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required • Certification in reimbursement support, patient access, customer support, service management, customer relationship management systems, or process improvement preferred

🏖️ Benefits

• Health insurance • Dental care • Vision care • Flexible work arrangements • Professional development opportunities • Paid parental leave • Paid caregiver leave • Backup dependent care • Adoption assistance • Infertility coverage

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