Program Coordinator

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Recruiting.com

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

📋 Description

• Coordinates standard and selected non-routine patient and customer support requests to enable timely resolution, service continuity, and consistent experience outcomes. • Supports case intake, documentation, and follow-through activities to maintain accurate records and effective service progression. • Monitors service workflows, queue activities, and transaction quality to identify delays, reduce errors, and improve operational consistency. • Collaborates with internal stakeholders, external partners, and service providers to resolve inquiries, remove barriers, and support access to services. • Maintains data integrity across service systems and reporting tools to support informed decision-making and reliable operational execution. • Escalates complex issues, service risks, and unresolved exceptions to support timely intervention and continuity of care or service. • Drives workflow improvements and digital process adoption to strengthen future-ready support operations and service efficiency.

🎯 Requirements

• High School Diploma/GED or equivalent experience required. • 2+ years of experience in customer operations, customer service, patient support services, case coordination, service operations, order management, or a related field required. • Certification in customer service, patient access, scheduling systems, customer relationship management systems, or healthcare administration preferred.

🏖️ Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. • In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. • This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. • To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.