Senior Program Support Specialist

Job not on LinkedIn

November 26

Apply Now

Receive Emails with Similar Jobs

Recruiting.com

WebsiteLinkedInAll Job Openings

Recruitment • SaaS • B2B

Recruiting. com is a recruitment platform that collects personal and non-personal information from job seekers to be used by recruiters and hiring managers. Users can submit their resumes or fill out a short form to be considered for current and future job opportunities. The site emphasizes user privacy and allows users to manage their personal data, including modifying, changing, and deleting their information. Recruiting. com securely stores user data until they request deletion, providing a comprehensive recruitment solution for both job seekers and employers.

11 - 50 employees

🎯 Recruiter

☁️ SaaS

🤝 B2B

💰 Private Equity Round on 2006-06

📋 Description

• Operate as the primary escalation point of contact for internal/external project needs • Collaborate with the manager to develop and monitor Key Performance Indicators (KPIs) • Help with the efficient sourcing of inventory and ad-hoc report generation • Contribute to continuous improvement efforts targeted at enhancing the customer experience • Act as main point of contact for customers, owning and resolving customer questions/concerns • Proactively communicate any issues with the Program • Manage Program implementation with direction from the Program Manager • Present updates during Monthly Program Meetings • Run reports and gather information to support issue resolution and program enhancements • Report KPI data to identify trends and opportunities to streamline performance • Provide and support customer training and communication for Program onboarding • Participate in customer and sales calls as the SME to support Program questions • Maintain all relevant Program participant contact information • Collaborate with internal teams’ subject matter experts to resolve Program issues • Track all customer issues to be reviewed with/by the Program Manager • Must be willing to travel up to 25% of the time as required to effectively manage Program

🎯 Requirements

• Requires broad training in fields such as business administration, accountancy, computer sciences or similar vocations generally obtained through completion of a four-year bachelor’s degree • Normally requires a minimum of three (3) years directly related and progressively responsible Services • Pharmacy Technician Certification and/or hospital experience preferred • Strong organizational skills • Attention to detail • Ability to communicate effectively both orally and in writing • Strong customer service skills • Excellent follow-up skills • Strong interpersonal skills • Strong time management skills • Good understanding of specific Hospital and/or Community & Specialty business segments • Good understanding of Cencora business units • Up-to-date knowledge of Microsoft office software • Ability and commitment to identify opportunities to enhance customer experience • Strong interpersonal skills: ability to develop and maintain collaborative working and business relationships • Strong creativity and innovation skills; focused and disciplined

🏖️ Benefits

• Health insurance • Dental care • Vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities