Senior Technical Account Manager

November 25

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Redox

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Healthcare Insurance • SaaS • Artificial Intelligence

Redox is a company specializing in healthcare data interoperability. It provides a platform that facilitates real-time data exchange for vendors, providers, and payers in the healthcare industry. With over 7,300 connected healthcare organizations, Redox enables efficient data exchange and processing, helping to improve patient care and streamline operations. The platform supports massive data transactions, maintains high uptime, and is certified for security standards like HITRUST. Redox is renowned for integrating EHR systems, improving AI and machine learning outcomes, and enhancing patient and member experiences. Its solutions are trusted by key players in the healthcare sector to manage and consolidate healthcare data effectively.

201 - 500 employees

Founded 2014

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Partner with enterprise and scaling customers to execute on all post-sale functions • Act as a trusted collaborator with the customer to deliver ideal integration outcomes • Collaborate internally to manage customer success plans and escalations • Maintain internal documentation relating to customers and processes • Create collateral for customer to use at scale • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers

🎯 Requirements

• 5+ years of deep EHR integration and workflow knowledge • Demonstrated experience with expanding customers and building franchises • Functional understanding of data formats like HL7v2, XML, X12, APIs • Understanding of various healthcare workflows • Ability to proactively identify new solutions, scopes, and processes for customers • Interest in working with ambiguous and changing responsibilities and initiatives • Customer Success experience preferred

🏖️ Benefits

• 100% remote first culture (must be based in the US) • Unlimited Flexible Time Off • 15+ Observed Holidays • Rest & R^Charge days (guaranteed a 3-day weekend each month) • R^Charge (6 weeks paid sabbatical + stipend) • 401k match 50% for up to 8% on Day 1 • Medical/Dental/Vision Benefits on Day 1 • HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program • Paid Parental Leave (16 weeks) • Productivity Stipend & Wellness Fund • Redox Issued MacBook • Virtual and/or in-person Team & Company Events • Stock Options • Employee Referral Bonus Program