Escalation Engineer

Job not on LinkedIn

November 18

Apply Now

Receive Emails with Similar Jobs

RedSeal, Inc.

WebsiteLinkedInAll Job Openings

Cybersecurity • Compliance • SaaS

RedSeal, Inc. is a leading provider of cybersecurity solutions focused on network exposure management, offering comprehensive network visualization and attack path management. The company delivers actionable insights to close defensive gaps across on-premises and cloud networks, assisting businesses and government agencies in risk prioritization and ensuring continuous compliance with a range of governance requirements including PCI DSS, CMMC, and NERC-CIP. RedSeal's platform integrates with over 125 networking and security products, enhancing existing security investments by providing a network-wide view that uncovers cybersecurity risks and hidden defensive gaps. By helping organizations know their networks better than potential adversaries, RedSeal enables proactive defense strategies and supports a resilient digital infrastructure.

51 - 200 employees

🔒 Cybersecurity

📋 Compliance

☁️ SaaS

📋 Description

• Become the expert backing the tech support team for network security. • Troubleshoot and replicate customer issues including reviews of network device config files, server logs, XML etc. • Join calls with customers to assist in troubleshooting or fixing. • Research technical information on networking devices and apply your research to customer or product issues. • Engage with and work side by side with R&D engineers if you need their help. • Debug and reproduce complex customer environments to isolate issues and validate fixes. • Prioritize, communicate, and track requests and for product fixes to developers and test the results. • Ensure that tech support and management is updated on the status of each case. • Validate the fixes installed correctly.

🎯 Requirements

• 10 years of industry (software, network, security, support) experience. • Experience working with customers, understanding their use cases and working with them to resolve issues. • Experience in building and maintaining networks including familiarity with most of the following: routers, firewalls, vulnerability scanners, load balancers and configuration management databases (CMDB). • The escalation engineer is not expected to write product code, but some programming experience is very helpful, preferably with Java, Python and XML. • Must be comfortable with *NIX command line. • UNIX systems administration experience is a plus, especially Linux. • Excellent communication. • Critical to have excellent problem-solving skills. • Natural curiosity about how systems and networks work. • Experience with network products from the following vendors: Palo Alto, Cisco, Amazon AWS • Experience with modern container deployments like Kubernetes • Workflow automation solutions like N8N • Comfortable with SQL • Ability to write scripts (Python or similar) to utilize a web-based API is helpful.

🏖️ Benefits

• EQUAL OPPORTUNITY EMPLOYMENT • RedSeal is proud to be an equal opportunity employer dedicated to pursuing and hiring a diverse workforce.