Customer Success Manager – UK & Spain/Italy Markets

November 28

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Regiondo

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eCommerce • Travel • Software

Regiondo is an all-in-one booking software made for tours, activities, and destinations. It enables operators to sell tickets online, manage bookings efficiently, and connect with major Online Travel Agencies (OTAs) to enhance their sales. Regiondo provides powerful features such as a website builder, touch POS systems for on-site bookings, integrated payment solutions, and comprehensive resource management tools tailored specifically for the leisure industry.

201 - 500 employees

Founded 2011

🛍️ eCommerce

💰 Seed Round on 2016-05

📋 Description

• Own strategic customer relationships and act as their trusted advisor throughout their lifecycle. • Develop tailored Success Plans that translate customer goals into clear actions, milestones, and successful outcomes. • Drive product adoption by monitoring usage trends, highlighting underused features, and coaching customers on best practices. • Lead impactful check-ins and QBRs, ensuring alignment, engagement, and continuous value delivery. • Support retention and growth, reinforcing the ROI of Regiondo and collaborating with Sales to uncover expansion opportunities. • Proactively manage risks, identifying blockers early and helping customers stay on track toward their business objectives. • Champion the customer internally, sharing insights with Product, Marketing, Support, and Onboarding to help improve the experience for all operators. • Fuel customer advocacy by nurturing promoters and identifying great stories for case studies, referrals, and testimonials.

🎯 Requirements

• Customer relationship excellence — You know how to build trust, manage expectations, and confidently engage with everyone from day-to-day users to executive stakeholders. • A strategic mindset — You instinctively connect product capabilities to real business outcomes and tailor your approach to each customer’s stage of maturity. • Commercial awareness without the hard sell — You can spot growth opportunities, support renewals, and read account health signals while keeping the customer’s success at the center. • Strong product and industry fluency — You’re comfortable navigating complex workflows, learning new features quickly, and staying on top of market trends that affect your customers. • Clear, influential communication — Whether in writing, on calls, or in executive presentations, you communicate with confidence, empathy, and impact — even in challenging situations. • A collaborative, low-ego approach — You work seamlessly with Onboarding, Support, Product, and Sales to deliver a unified customer experience, and you’re not shy about sharing insights that help us improve. • Languages — Fluency in English is essential; fluency or native level in Italian or Spanish is also required. • Preferred: Proficiency in a third language (French, German, or others) is a strong plus. • Experience with UK & Irish clients or past living experience in these countries. • Familiarity with CRM tools like Salesforce or Hubspot.

🏖️ Benefits

• High trust, high impact: We give our people the autonomy to lead, innovate, and make decisions that matter. • Curiosity is encouraged: We value learning, asking questions, and pushing boundaries—not just getting things done, but doing them better. • Collaboration over ego: We work as one team across geographies and brands. Success is shared, and support is given. • Space to grow: Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge—you’ll be backed to take risks and grow from them. • Progress over perfection: We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.