Product Support Specialist – Regulatory Reporting

October 13

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Regnology

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Banking • Fintech • Regulatory Technology

Regnology is a leading provider of regulatory technology solutions, focusing on improving efficiency, data quality, and compliance in the financial sector. Their platform integrates various tools designed to assist financial regulators, banks, and insurance companies in meeting complex regulatory requirements through automation, cloud-based services, and granular data management. Regnology's award-winning solutions enable their clients to streamline workflows, enhance reporting capabilities, and adapt to evolving regulations, significantly contributing to the stability and safety of the financial ecosystem.

501 - 1000 employees

Founded 1994

🏦 Banking

💳 Fintech

💰 Venture Round on 2020-01

📋 Description

• Provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model. • Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices. • Analyze and troubleshoot business rules and configurations to resolve issues effectively. • Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions. • Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. • Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model. • As a key early hire within LATAM Customer Success, you will own the establishment and scaling of our dedicated regulatory reporting support framework.

🎯 Requirements

• Bachelor’s degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute). • 2-4 years of experience in product support, business analysis or working with financial software solutions. • Knowledge of regulatory reporting workflows (e.g. Basel, IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued. • Understanding capital markets, financial instruments, and general taxation rules, including double tax treaties is highly valued. • Strong analytical skills with a high affinity for numbers and cross-functional collaboration. • Excellent communication skills in English, both written and verbal. • Experience with agile methods (Scrum) is a plus. • Willingness to participate in on-call or weekend coverage as part of a global rotation. • Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

🏖️ Benefits

• Numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. • Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing. • Positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. • Meet your colleagues at our numerous team events.