Customer Success Manager

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July 22

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Noria Corporation

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Events

Noria Corporation is a prominent company in the maintenance and reliability industry, known for organizing the Reliable Plant Conference & Exhibition. Held in Chicago, IL, this event draws a diverse array of maintenance and reliability professionals from around the world. Noria Corporation focuses on asset management, offering learning sessions, case studies, and exposure to the latest technologies to improve maintenance practices. It serves as a hub for networking and professional development, providing attendees with insights into cutting-edge reliability technologies and valuable industry connections.

51 - 200 employees

Founded 1997

📋 Description

• Take ownership over each account in your portfolio by building strong relationships to ensure customer satisfaction •Acquire a deep knowledge of company products and value proposition •Monitor account health and relevant KPIs to ensure continued adoption, and alignment with the customer's objectives for overall success. Identify churn risk, and work proactively to eliminate that risk •Develop and present strategic success plans that clearly deliver on customer expectations •Be highly organized with strong CRM and territory management skills •Participate in customer meetings and quarterly business reviews, presenting progress of key success criteria •Act as the go to point-of-contact for customers, leverage internal teams to resolve concerns and enhance the customer experience •Facilitate Asset Watch customer onboarding, training, and initial user setup •Meet retention and sales targets on a quarterly basis

🎯 Requirements

• 4+ years in account management or customer success •2+ years' experience selling additional products and services to existing accounts •Experience with CRM platforms (Salesforce strongly preferred) •Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms •Strong active listening skills with a desire and knowledge to understand and solve for customer needs •Experience strategically consulting customers, creating success plans, and achieving their desired outcomes •History of exceeding retention and expansion quotas •Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement •Ability to multi-task, prioritize and manage time effectively •Exceptional organizational skills; be results-oriented with a bias for action •Must embrace a culture of accountability •Work autonomously with minimal supervision •Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner •Strong collaborator who can build trust and contribute to the success of the team •Understand how departments and team members contribute to the success of the organization and be comfortable to step in support however needed •Professional appearance, excellent communication skills and professional conduct

🏖️ Benefits

• Competitive compensation package including stock options •Flexible work schedule •Comprehensive benefits including retirement plan match •Opportunity to make a real impact every day •Work with a dynamic and growing team •Unlimited PTO