Customer Success Systems Administrator

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November 10

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Noria Corporation

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Events

Noria Corporation is a prominent company in the maintenance and reliability industry, known for organizing the Reliable Plant Conference & Exhibition. Held in Chicago, IL, this event draws a diverse array of maintenance and reliability professionals from around the world. Noria Corporation focuses on asset management, offering learning sessions, case studies, and exposure to the latest technologies to improve maintenance practices. It serves as a hub for networking and professional development, providing attendees with insights into cutting-edge reliability technologies and valuable industry connections.

51 - 200 employees

Founded 1997

📋 Description

• Manage integrations with Salesforce, Vitally, and Make.com ensuring data quality, automation, and alignment with business goals. • Create and maintain data quality dashboards, lead data quality review meetings, and drive action plans to resolve inefficiencies or potential gaps. • Own the resolution of billing and subscription-related errors, including end-of-month reporting, while documenting scalable solutions for any recurring or one time issues. • Oversee the billing ticket workflow ensuring timely triage and resolution of issues. • Partner with Customer Success leadership to automate and standardize best practices within core systems, ensuring consistent, high-quality customer experiences through data-driven workflows. • Translate new processes or platform changes (Salesforce, Vitally, etc.) into clear, scalable workflows and internal documentation. • Establish and manage a CS-Ops help channel to intake and prioritize requests from Customer Success and Operational teams. • Oversee the Work Order process, from initial installations through return orders, ensuring process remains efficient as changes are made. • Partner with CSMs to track renewals, ensuring they are processed efficiently and without delay. • Manage Salesforce hierarchy adjustments (e.g., account merges, structure changes), clearly communicating impacts to stakeholders. • Act as the primary point of contact for resolving implementation and subscription-related issues, coordinating with stakeholders to ensure swift resolution. • Create and maintain detailed documentation for all Customer Success Operations processes, ensuring clarity and accessibility. • Assist with capturing cross-functional requests from Operations, documenting them in Notion and Jira. • Support building Salesforce and Vitally reports or dashboards for stakeholders across all levels of the business. • Support teams with Salesforce-to-AssetWatch linked issues, including setting up QA environments for testing. • Conduct regular “office hours” with Operations departments to capture needs, provide guidance, and resolve recurring questions. • Partner closely with leadership to align operational initiatives with broader company objectives. • Work within defined sprints to exceed team objectives and drive overall efficiencies.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience. • Proven experience in Customer Success Operations, project management, or a similar role, preferably in a SaaS or technology environment. • Proficiency with Salesforce, Vitally, Slack, Notion, Make, and related tools. • Strong communication, problem-solving, and leadership skills with a track record of driving cross-functional initiatives. • Demonstrated ability to manage complex projects, resolve data or process errors, and design scalable workflows. • Ability to identify process improvements and solution potential remedies while working hands on. • A tech-savvy mindset with the ability to quickly adapt to new tools and evolving business needs.

🏖️ Benefits

• Competitive compensation package including stock options • Flexible work schedule • Comprehensive benefits including retirement plan match • Opportunity to make a real impact every day • Work with a dynamic and growing team • Unlimited PTO