Content Operations Technical Lead

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November 7

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RELX

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Enterprise • Science • Legal

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

10,000+ employees

🏢 Enterprise

🔬 Science

📋 Description

• Build and maintain new and replacement sources for all Canadian content types. • Perform online conversion troubleshooting end-to-end. • Analyze input data (SGML/XML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications. • Resolve XML markup issues for online analytical titles; escalate and collaborate as needed. • Execute User Acceptance test plans/cases for new features and products. • Track defects (Jira/Azure DevOps); validate fixes; reduce defect escape rate to production. • Maintain QA checklists, business rules, and acceptance criteria for Canadian content. • Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors. • Coordinate with editorial, product owners to minimize time-to-resolution; document root cause analysis and preventive actions. • Address customer concerns by prioritizing issues, investigating complaints, and resolving problems. • Participate in special projects that require data-based solutions supporting new product features and online functionality.

🎯 Requirements

• 2-4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred). • Demonstrated experience with XML, XSD, and markup troubleshooting. • Familiarity with fundamental concepts of XSLT and XPath. • Experience monitoring content data flows and resolving conversion/online issues in production. • Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset. • Excellent cross-functional communication; able to partner with editorial, product, IT, and vendors.

🏖️ Benefits

• We promote a healthy work/life balance across the organization. • Numerous wellbeing initiatives. • Shared parental leave. • Study assistance.